Category: Uncategorized

Human Centered AIOps


Seminar Overview

“AIOps systems integrate big data, machine learning, and analytics to improve IT operations by providing proactive and personal insights through monitoring, automation, and service desk tasks, while also allowing the usage of numerous data sources and data gathering methods. In theory, AIOps can reduce the expenses associated with IT concerns by providing faster remedies to outages and other performance issues.”

“Big data and machine learning are combined in AIOps to provide predictive outcomes that help speed up root-cause analysis (RCA) and reduce mean time to repair (MTTR). Your ITOps can improve over time by providing intelligent, actionable insights that support a better level of automation and cooperation, saving your company time and money.”

“AIOps solutions decrease the flood of alerts that inundate IT teams by learning over time which sorts of warnings should be given to which teams, decreasing redundancy and, as a result, boosting an IT organization’s capacity to be a valuable business partner. An IT operations platform with built-in AIOps capabilities can assist IT operations in proactively identifying and correcting possible issues with the services and technologies it provides to a business.”

#FOAI2022, Future of AIOps for Business. Group Futurista, January 2022.


High Performance Operations

with Human Centered Artificial Intelligence, HCAI

Jose de Francisco, Chief Designer I Nokia CNS, Cloud & Network Services

AI is not only revolutionizing commonplace enterprise operations and fostering digital transformation, but also transforming AI’s own design principles, and agile development and delivery practices in the process.

Human Centered Artificial Intelligence, HCAI, purposely sets-up nimbler interdisciplinary teams for success, so that brands can efficiently perform at greater scale, broader scope and unprecedented speed with customer centric practices.

Principled HCAI addresses highly adaptive operativeness, observability, traceability and explainability, progressive closed feedback loop optimization, all coupled with the behaviors that elevate governance and ethics to the forefront.


Jose de Francisco is the Chief Designer at Nokia Cloud & Network Services, a software leader in the global telecommunications sector, and Head of Nokia’s Chicago Innovation Center, an interdisciplinary R&D facility involving all of the company’s business groups. Jose is an award winning designer and his professional experience encompasses leadership responsibilities in strategy, product & service design, human factors engineering, product line management, new ventures and integrated marketing.


Webinar registration

Emotion Tech Forum’s Interview Recording

“The Conference on the Future of Europe is a unique and timely opportunity for European citizens to debate on Europe’s challenges and priorities. The Conference is placed under the authority of the three institutions, represented by the President of the European Parliament, the President of the Council and the President of the European Commission, acting as its Joint Presidency.”

“The Emotion Tech Forum contributes to the discussion on Technology for People in the Digital Transformation category. This year’s agenda features the Head of the Nokia Chicago Innovation Center, Jose de Francisco, a recent recipient of a Design & Innovation Global Award, who will join speakers from Microsoft, Cisco, Adobe, EY, UK Government, City of Helsinki and ONCE.”

Press Release

Online interview for Emotion Tech Forum 2021 – 25 Minutes, English Captions

Interview sections:

  • 00:00 – Introduction
  • 00:48 – Digital Technologies
  • 03:27 – The Experience Economy and X as a Service
  • 09:16 – A Designer’s Perspective
  • 11:40 – QXbD, Quality eXperiences by Design
  • 14:52 – HC AI, Human Centered Artificial Intelligence
  • 18:41 – Emotion Technology
  • 22:22 – Artificial Intelligence: Concerns and Opportunities

The following full-length 5 hour recording of the Forum features captions in Spanish. My interview follows a brief commentary by the journalist Carmen Vilches. Note that it is already bookmarked to start at minute 45.

Full length event recording – 45 minute bookmark – Spanish captions

Welcoming remarks:

  • Fernando López Miras, President of the Region of Murcia
  • Tobias Wiesenthal, Directorate-General for Communications Networks, Content and Technology – European Commission

Speakers:

  • Matthias Ostermann, EY
  • José de Francisco, Nokia
  • Ángel Pérez Puletti, Baufest
  • Paloma Hernández Esteve, Adobe
  • Jeremy Yun, UK Government Digital Service
  • Viivi Lähteenoja, City of Helsinki
  • María Comín Mayordomo, Microsoft
  • Jesús Hernández Galán, ONCE
  • Xavier Azemar, Cisco

I would like to thank Alfonso José García López and the team at Fundación Integra for all of their support and flexibility. It was my pleasure to be involved in this year’s Emotion Tech Forum and I look forward to learning about the new initiatives that will be rolled out soon.


News clippings

Links:

Discussing QXbD @ II Emotion Tech Forum 2021


Making Tech Human with QXbD

Quality eXperiences by Design

Wednesday, December 1, 10:00 am CET – UTC/GMT +1 hour

II Foro de TECNOLOGÍA EMOCIONAL


Digital solutions are fueling today’s experience economy at a global scale in a constantly evolving landscape with unprecedented speed. The professional design craft is re-emerging not only as an outcome of societal dynamics but, most critically, as a change agent that shapes culture by placing people’s values and quality considerations at the forefront. In this session we will discuss how to innovate with QXbD, Quality eXperiences by Design, jointly with HCAI, Human Centered Artificial Intelligence and Affective Computing for ‘as a Service’ models.

Las soluciones digitales están impulsando la economía de la experiencia actual a escala global en un panorama en constante evolución con una velocidad sin precedentes. El arte del diseño profesional está resurgiendo no solo como resultado de la dinámica social sino, lo que es más crítico, como un agente de cambio que da forma a la cultura al colocar los valores de las personas y las consideraciones de calidad en primer plano. En esta sesión discutiremos cómo innovar con QXbD, Quality eXperiences by Design, junto con HCAI, Human Centered Artificial Intelligence y Affective Computing para modelos “as a Service”.

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Jose de Francisco is the Chief Designer at Nokia Cloud & Network Services, the software leader in the global telecommunications sector, and Head of Nokia’s Chicago Innovation Center, an interdisciplinary R&D facility involving all of the company’s business groups. His professional experience encompasses leadership responsibilities in strategy, design, product management, research, new ventures and marketing. Jose is an award-winning designer and a Distinguished Member (DMTS) of Bell Labs for work on next generation mobile platforms, operations and applications.

José de Francisco es Chief Designer at Nokia Cloud & Network Services, el líder de software en el sector global de las telecomunicaciones, y Head of Nokia´s Chicago Innovation Center, una instalación de I+D interdisciplinaria que involucra a todos los grupos comerciales de la empresa. Su experiencia profesional abarca responsabilidades de liderazgo en estrategia, diseño, gestión de productos, investigación, nuevas empresas y marketing. José es un diseñador galardonado y miembro distinguido (DMTS) de Bell Labs por su trabajo en plataformas, operaciones y aplicaciones móviles de próxima generación.