#MakeTechHuman @ Nokia Studio


Nokia Studio

Nokia Studio - Chicago Tech Center

The Studio at Nokia Software engages in interdisciplinary work to create advanced data visualization and sophisticated cybernetics for human-machine-systems in complex enterprise operational environments. We are implementing our home-grown QXbD, Quality Experiences by Design, meta-methodology to #MakeTechHuman.

Design & Innovation Advisory Board

Our community efforts as a member of CMP’s Design & Innovation Advisory Board, lead to Nokia’s involvement in the following conferences, which focus on HCD, Human Centered Design, practices:

IEEE CQR 2019 5G and User Needs.jpg

We are also a regular contributor to IEEE Communications Quality & Reliability, and, just recently, 5G Capabilities to Meet User Needs session at CQR International Workshop 2019 in Naples, FL.


Nokia HFE2019

Nokia Studio - HFE19 Conference

The HFE2017 conference celebrated the pioneering spirit of the team at Bell Labs that institutionalized human centered design in the high tech industry all the way back in 1947. We are now implementing HFE2019 under a talk series program over the course of the year. Stay tuned as more information becomes available.

The above version of the Human Factors Engineering Manifesto was first released in 2017 and sought to share HFE’s end-to-end systems thinking in today’s digital world. We are making updates that incorporate feedback received since.

What follows is just a sample of Nokia’s public initiatives:


Nokia Bell Labs Future Human

Bell Labs‘ podcast series explores the human potential of technology. Many of the innovations we take for granted have been hatched over decades, forged by an unlikely and ongoing collaboration between emerging artists and the keenest engineering minds in the world.”

“As the science fiction of days past – self-driving cars, Star Trek-like communicators and interstellar tourism – becomes everyday reality, where will the next great ideas come from? Listen in as today’s most adventurous creators inspire their scientific peers to unleash a more connected world.”

Nokia Bell Labs Future Human


Nokia People & Planet Report 2017

Nokia is at the dawn of a new era. Digital technologies – cloud computing, artificial intelligence, machine learning, the Internet of Things, and soon, 5G networks – are changing the way we live and work in countless ways.”

“Technology and solutions from Nokia will help power this digital future, and we are excited about the possibilities. We also recognize that we have the opportunity as well as responsibility to apply technology in ways that enhance people’s lives and, more broadly, advance humanity.”

“Today, we continue to focus our social responsibility activities on four key areas: improving lives with technology; protecting the environment; conducting business with integrity; and respecting our people.”

Nokia People & Planet 2017 Report


Nokia Futurithmic

“How will the rapid advances in technology affect our lives at work, in our homes, and in our daily interactions with others? Here, we examine the human side of emerging technologies, considering the endless possibilities they bring and the complex challenges that they may bring.”

Nokia Futurithmic


Nokia MakeTechHuman

“In 2015, the WIRED and Nokia partnered to kickstart a global debate on how to make technology serve humanity better called #maketechhuman.”

“It was aimed at uncovering what worries—and what excites—people about innovation today, from the most influential minds on the planet to your next-door neighbor.”

“This effort involved 80+ luminaries, thought leaders and partners including Tim Berners-Lee, Stephen Hawking, Monica Lewinsky, Megan Smith, Sugata Mitra, and Matt Mira.”

Nokia led a global debate exploring the excitement and worries associated with humanity’s relationship with technology, we sought to uncover the issues that mattered most, investigate them and highlight global solutions.”


Studio at Nokia Software.jpg

Nokia Studio. 2000 Lucent Lane. Naperville, IL 60563. United States.


Design Camp @ IIT Institute of Design


IIT Design Camp

Each year IIT Institute of Design (ID) hosts Design Camp, a four-day immersion into the design process for working professionals across industries. Using a real-world challenge facing a Chicagoland nonprofit, ID faculty teach problem framing, user research, analysis, concept generation, prototyping, and design communication.

Learn new ways to generate insights and effective approaches for tackling the issues you and your organization encounter.


July 15–18, 2018     08:00 AM – 05:00 PM


IIT Institute of Design    3137 South Federal Street     Chicago, IL 60616


REGISTER

IEEE CQR 2019: 5G in Context


IEEE CQR 2019 Banner


 

ComSoc CQR 2019 – @ieeecqr #cqr2019


I would first like to thank IEEE CQR , Communications Quality & Reliability, and all participants attending this year’s event for the opportunity to chair the conference’s opening session, which focused on 5G capabilities in the areas of small-cell densification, millimeter wave backhauling, and end-to-end security in multivendor environments.

I am also glad about having joined a second executive panel discussion (also on 5G) as one of three speakers, sharing the stage with Verizon’s Abby Knowles, VP of Network & Technology, and Deutsche Telekom – MobileedgeX‘s Geoff Hollingworth, Chief Marketing Officer.


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This was my 6th IEEE CQR conference since 2012, which I first attended as speaker for a Distinguished Expert panel discussion led by IIT’s Carol Davids, Director of the Real Time Communications Lab at the School of Applied Technology. Seven years have passed since that early engagement, which makes one reflect on what Communications and Quality entail in this year’s context.

This time around, in my opening remarks I outlined the nature of today’s human-to-human, machine-to-machine and human-machine communications. I also referred to Juran’s classic, “Quality by Design,” and his reference to Big Q and Little Q: the former refers to quality as value in the context of the user experience, while the later focuses on industrialization quality… conformance to standards just being “one of the many means to that end,” but not only.


From a Design Thinking perspective, the quality of 5G’s Human Experience is coupled with Technical Feasibility and Business Viability. Delivering quality experiences that make a substantial difference (when compared to either alternative and/or earlier generations of mobile technologies) becomes a top and critical success factor.

This is true across consumer and enterprise markets. And we shouldn’t forget the need for taking down the digital divide: gaps in digital literacy become inequalities undermining our communities’ prosperity and quality of life.


5G’s Technical Feasibility goes beyond radio technologies to include: data science, cloud systems, virtualization, software defined tools & systems, and distributed architectures that entail microservices… as well as centralization optimizing for cost efficiencies and distributed edge resources optimizing for effective service delivery… just to name some of the technical matters under consideration in 5G’s ecosystem.


5G’s Business Viability calls for new business models that reshape and transform the value chain in users’ best interest… so that 5G can actually thrive. That undoubtedly prompts more attention to Human Centered Design (HCD) in telecoms, this being the very same sector that pioneered Human Factors Engineering (HFE) in industry and coined “Designing for People” all the way back in the mid 1940s.


IEEE CQR Session ChairLast but not least, I need to express my appreciation to segment and session chairs Bob Lesnewich and Kelly Krick for all of their support and tireless work before and during the conference.

Thanks to Chris Mayer, Technical Committee Vice Chair,  Jason Boswell and Pasi Hurri, conference co-chairs. The talent and experience that IEEE CQR manages to rally makes this be a premier industry event year after year.

IEEE CommSoc CQR 2019 – @ieeecqr #cqr2019