ComSoc CQR 2019 – @ieeecqr #cqr2019
I would first like to thank IEEE CQR , Communications Quality & Reliability, and all participants attending this year’s event for the opportunity to chair the conference’s opening session, which focused on 5G capabilities in the areas of small-cell densification, millimeter wave backhauling, and end-to-end security in multivendor environments.
I am also glad about having joined a second executive panel discussion (also on 5G) as one of three speakers, sharing the stage with Verizon’s Abby Knowles, VP of Network & Technology, and Deutsche Telekom – MobileedgeX‘s Geoff Hollingworth, Chief Marketing Officer.
This was my 6th IEEE CQR conference since 2012, which I first attended as speaker for a Distinguished Expert panel discussion led by IIT’s Carol Davids, Director of the Real Time Communications Lab at the School of Applied Technology. Seven years have passed since that early engagement, which makes one reflect on what Communications and Quality entail in this year’s context.
This time around, in my opening remarks I outlined the nature of today’s human-to-human, machine-to-machine and human-machine communications. I also referred to Juran’s classic, “Quality by Design,” and his reference to Big Q and Little Q: the former refers to quality as value in the context of the user experience, while the later focuses on industrialization quality… conformance to standards just being “one of the many means to that end,” but not only.
From a Design Thinking perspective, the quality of 5G’s Human Experience is coupled with Technical Feasibility and Business Viability. Delivering quality experiences that make a substantial difference (when compared to either alternative and/or earlier generations of mobile technologies) becomes a top and critical success factor.
This is true across consumer and enterprise markets. And we shouldn’t forget the need for taking down the digital divide: gaps in digital literacy become inequalities undermining our communities’ prosperity and quality of life.
5G’s Technical Feasibility goes beyond radio technologies to include: data science, cloud systems, virtualization, software defined tools & systems, and distributed architectures that entail microservices… as well as centralization optimizing for cost efficiencies and distributed edge resources optimizing for effective service delivery… just to name some of the technical matters under consideration in 5G’s ecosystem.
5G’s Business Viability calls for new business models that reshape and transform the value chain in users’ best interest… so that 5G can actually thrive. That undoubtedly prompts more attention to Human Centered Design (HCD) in telecoms, this being the very same sector that pioneered Human Factors Engineering (HFE) in industry and coined “Designing for People” all the way back in the mid 1940s.
Thanks to Chris Mayer, Technical Committee Vice Chair, Jason Boswell and Pasi Hurri, conference co-chairs. The talent and experience that IEEE CQR manages to rally makes this be a premier industry event year after year.
IEEE CommSoc CQR 2019 – @ieeecqr #cqr2019
- IEEE – Institute of Electrical and Electronics Engineers, Advancing Technology for Humanity.
- ComSoC – Communications Society, Promoting Communications Technologies.
- CQR – Communications Quality & Reliability. Bringing Together Industry and Academic Experts to Discuss Communications Quality, Reliability and Security.