“Nokia has transformed itself many times in its 150-year history, starting as a paper mill in Finland in 1865. (…) ‘In 2013,’ Nokia launched a dramatic, bet-the-company turnaround (…) ‘as’ a full-fledged network infrastructure provider, Nokia decided to retain its patent and technology licensing business in order to continue its legacy of innovation and reinvention (…) from the start of the turnaround through early 2017, the company turned over 99% of the employee base, 80% of the board, and all but one member of the executive team.” (Nokia: Reprogramming for Growth.)
“The Finnish giant has exited mobile phones and doubled down on its networking business. (…) Nokia is a paragon of corporate renewal (…) this corporate phoenix has reemerged as one of the world’s largest telecom network service providers. (…) The fact that it subsequently became a vibrant business just emphasizes the fantastic turnaround. (…) In the summer of 2012, Nokia’s market capitalization was $5 billion and (…) enterprise value was $1.5 billion. By the beginning of “2017,” (…) market capitalization was close to $40 billion and (…) enterprise value was about $30 billion. (…) Out of some 100,000 employees today, less than 1 percent had a Nokia badge three years ago.” (Nokia’s Next Chapter.)
Before I started to write this post I pre-ordered “Transforming Nokia” by Risto Siilasmaa, Nokia’s Chairman. His book is coming out this October, which I will add to my Kindle collection for Bell Labs and Nokia.
Interestingly enough, my LinkedIn profile shows what it looks like my 20 year-long career with Nokia. Though, I need to share that I am among the 99% of staff who did not have a Nokia badge just 3 years ago. I became a Nokia employee with the acquisition of Alcatel-Lucent in January of 2016.
My recollection is that LinkedIn does not show corporate logos for brands that are no longer in business. In my case, that happens to be the outcome of M&A (Merger & Acquisitions.)
Otherwise, LinkedIn would have featured the above four logos as part of my professional record. They happen to be part of different market conditions, job responsibilities, experiences and organizational cultures.
Year 1: 2016
Joining Nokia was very exciting from the get go. The company’s motto was “Expanding the Human Possibilities of Technology” and had recently ran a public relations program known as “Make Tech Human” in partnership with Wired Magazine.
All of that was music to the ears of those of us devoted to Human Factors Engineering (HFE.) Moreover, User Centered Design (UCD) was pioneered by Bell Labs all the way back to the mid 1940s. Bell Labs is a legendary industrial research and scientific institution that became part of Nokia in 2016.
“It’s hard to draw the line between traditional human factors and what we might call ‘user-experience’, aimed at human-centered design of interactive systems. Bell Labs was one of the pioneers in making this transition, starting with the first psychologist hired to design telephone systems in 1945: John E. Karlin. By the 1950s, Bell Labs definitely did UX work.” (A 100-Year View of User Experience.)
Back to 2016… our team at the Cloud Innovation Center (CIC) in Naperville, IL, worked tirelessly to create the system behind the LeanOps initiative showcased at Barcelona’s Mobile World Congress 2016 as one of Nokia’s flagship innovations. That premier industry event became the first chance for many of us to come together as one-Nokia-team.
About month later, I was interviewed and featured in an article for “My Life at Nokia,” a corporate initiative capturing what it feels to work at Nokia. That same year, I was invited to join the Steering Committee for our Technology Leadership Council, a silo-busting and grass-roots organization lead by Anne Lee, a Bell Labs Fellow.
Year 2: 2017
LeanOps’ latest was selected again as one of Nokia’s innovations for Mobile World Congress 2017. Thereafter, the demo running at Nokia HQ in Espoo, Finland, became the most visited station of the company’s Customer Experience Center.
A few months later, LeanOps was the recipient of Nokia’s First Prize in Product Innovation. We were made aware of the fact that there had been more than 500 submissions. One can only feel very fortunate and humble given the high-caliber work performed across the company.
Year -1: 2015
Digital innovation enables an impressive and unprecedented succession of emerging technologies and services. Some are improved versions of well understood staples, some are fluid and fast evolving, some other are yet to be invented and will rely on enabling capabilities to be in place… and there is such a thing as hybrid operational environments intermingling them all.
Back in 2015, I was deeply involved in a global primary research effort, whose outcome put the emphasis on execution and, therefore, Operational Excellence. Running highly effective and efficient ops is a critical success factor and top priority for Nokia’s customers, these are Digital Service Providers (DSP.)
No Service Provider would like to like be a victim of their own success. Briefly and in terms of leading (cause) and lagging (effect) indicators… that actually happens when demand grows exponentially, but systems fail to adapt and scale at speed. Lagging indicators then show subpar quality of customer experiences and dreaded churn kicks in to offset and even undermine early gains.
Digital Operation Centers designed for highly dynamic and complex systems should adhere to ‘Lean’ design principles for the purpose of executing system-wide lifecycle events at scale and speed anytime, and to do so in compliance with Service Level Agreements (SLA,) which are contractual obligations.
Most importantly, operational excellence calls for optimizing both users’ experiences and resource utilization levels, which entails financial considerations and business modeling. Note that ‘end-users’ applies to Business to Consumer (B2C,) and Business to Business (B2B) markets.
Back to Year 1: 2016
My focus is on (a) advanced visualization coupled with (b) cybernetics for workforce automation at high performance Control Centers, which happens to be a decisive source of innovative system requirements.
The fact is that nimbler operations teams are asked to be responsible for greater scope, scale and speed than ever before. This prompts a pressing need for equipping agile and interdisciplinary teams with next generation tools that set them up for success. So, no surprise that Human Centered Design is of the essence, and that any self-service capabilities happen to reinforce that point as ‘making sophisticated operations effortless’ is a must.
About this time last year, my work in Decision Support Systems (DSS,) was shortlisted among the top 10 concepts for the first phase of Nokia Applications & Analytics’ (A&A’s) ‘Intra’-preneurial Program, which processed hundreds of submissions involving a wide range of applications and technologies.
After the “hacking phase” the panel’s evaluation recommended taking further steps in the context of the existing product portfolio. By the way, Nokia’s former A&A is now known as Nokia Software Group (NSG) and DSS is my current area of work.
Year 2+: 2018
Admittedly, things got even more exciting for me with the turn of the year by being promoted to a Senior Studio Director position reporting to the VP of Solutions Engineering. This is an entrepreneurial department tasked with complex end-to-end systems and chartered to deliver the superior value of the whole.
More recently, I became a Bell Labs DMTS, Distinguished Member of Technical Staff, which I am very proud of. Anecdotally, just a few weeks ago I ended up in Cloude Shannon‘s Bell Labs 1940s office in Murray Hill, New Jersey. Shannon was the father of Information Theory. I couldn’t help taking a picture with his lifesize cardboard cutout : )
The photograph on the extreme left shows Telstar, the first communications satellite and commercial payload in space. The one on the extreme right was taken at the anechoic chamber, which held the Guinness record for the quietest place for some 30-40 years. That space was instrumental in the invention of the microphone. It is a bit hard to tell in that picture, but I was standing on a fairly thin net that is set way above the ground, which makes one feel like floating in mid air.
Nokia also allows a fairly active life beyond the company’s conventional business. Some examples are my current participation in the Advisory Boards for MIT’s institute of Data, Systems & Society, and the Design Thinking conference for the events held in 2017 and 2018 in Austin, TX. I would also like to highlight Nokia’s own HFE (Human Factors Engineering Conference) that I am honored to co-chair.
Last year I spoke at Service Design Week 2017 in Boston and also received Chicago Public Schools’ Science Fair plaque for my five years of service as a judge. My focus was high school projects in the areas of Computer and Behavioral Sciences. Chicago’s Science Fairs were held at an incredibly engaging venue: the Museum of Science & Industry (MSI.)
Earlier this year I was invited to speak at IEEE Emerging Technologies Reliability Roundtable (IEEE ETR-R) and I also joined a panel discussion at IEEE’s Communications Quality & Reliability (IEEE CQR,) both held in Austin, TX.
Interacting in industry and academia turns out to be a highly gratifying ‘give & take’ exercise. By sharing and helping others a healthy feedback-loop develops. That experience takes the shape of a virtuous circle neutralizing negative ‘echo chamber effects’ while exposing and promoting diverse optics: a re-energizing effect and a source of personal growth.
Long story short… my first 2+ years at Nokia have been packed with a number of good and even thrilling experiences.
I have been given the opportunity to be involved in the kind of high visibility projects that I happen to enjoy. As a Human Factors practitioner, I value Nokia’s Intellectual Capital above a number of other considerations because commonplace work ethics and working with and learing from exceptional and thoughtful professionals makes all the difference.
“The Indian Hill Lab at Naperville is built on the site of an ancient Potawatomi signaling hill. On the prominence where Native Americans once sent up smoke signals […] Indian Hill has one of the largest computer complexes in the Middle West”.
“It’s truly a great company with great people. Any community where a Bell Lab is located will have nothing but advantages. The company officials are among the most cooperative of any people you could associate with. They’ve also involved themselves with Naperville civic events. There are Lab people on the City Plan Commission and on the Economic Development Commission”.
“Science Fiction Becomes Fact: Bell Labs” by Dennis B. Fradin. Illinois Issues 11, 1977.
Bell Labs’ Naperville facility opened back in 1966. Last week we celebrated its 50th anniversary and the campus dressed up for the occasion. Our team was engaged in a daylong workshop that day and I missed the party for obvious reasons. But, I’m happy to share that I was able to help a bit with the photography for the posters featuring our Cloud Innovation Center, which were created in advance to the event.
The front atrium (above) displays congratulatory letters from government officials and we now have a small but rather emblematic museum on site. That helps us “make sense of history” while feeling both proud of and humbled by what has been achieved in half-century. By the same token, we can also sense “history in the making” thanks to a new wave of game changing innovations in the works.
My recollection is that Naperville accounts for 3,000+ patents and that there are 25+ Bell Labs Fellows among us. This is also the location that spearheaded the company’s Technology Leadership Council, which I am glad to be a member of.
Thinking out loud… after a busy summer, here is another hectic month. While my blogging slowed down considerably, innovarista.org is registering as many views as this time last year, which is very encouraging. Thanks!!!
Celebrating Naperville’s 50th Anniversary Retrospective makes me ponder about the need for stepping back every once in while, taking a deep breath and decompressing, which is what I intend to do by blogging tonight. 2016 got jumpstarted with an earlier celebration. We (former AT&T > Lucent Technologies > Alcatel-Lucent) joined Nokia in January. I blogged about my first impressions and had an interview featured on the corporate site’s section devoted to “My Life at Nokia”.
Shortly after, Eric Bauer released his latest book: “Lean Computing For The Cloud”. I would like to take this chance to thank him for including my name in the acknowledgements section. Eric pays attention to detail, his research is rigorous and thorough. He speaks with conviction about that it takes to run lean cloud computing systems.
February delivered a very rewarding Mobile World Congress for our team. All the hard work (and calculated risks) gearing up to MWC paid off. The Lean Ops Project was very well received in Barcelona, featured on MWC’s stage by Bhaskar Gorti, President of Nokia Applications & Analytics, and in high demand at Nokia’s impressive booth where we run 160+ Lean Ops sessions for top executives in the high tech sector. Interestingly enough, our video has also grabbed a lot of industry attention thereafter.
I had designed five different experimental 3D GUIs and researched a portfolio of use cases focusing on FMO, Future Mode of Operations. My selection criteria came down to prioritizing “ease of data visualization” and “elegant sophistication” to purposely deliver an “effortless operations experience” which become the project’s defining signature.
The underlying conceptual framework involved re-defining what Lean actually entails when intertwining analytics, automation, programmability and human factors. I cannot praise enough the engagement level, dedication and professionalism of the development team at our Cloud Innovation Center. Everyone worked tirelessly on the MWC prototype, and did that under mounting time constrains, a fluid workstream, and in the midst of other challenges.
I joined the new Solutions & Partners Business Unit upon my return to Naperville in March. I became a member of Ted East’s I+D team as a Design Director – Human Factors Engineering. My new responsibilities enabled me to continue to work on Lean Ops. Ted runs a highly entrepreneurial environment where the opportunity presents itself to breathe Design Thinking, Agile and Lean.
Design Thinking equips us with project depth, Agile makes us dynamic and Lean keeps us nimble throughout. All key to fueling a serial innovation engine. I will be discussing this and AIM, Augmented Innovation Model, in my talk at Informa’s Back End of Innovation in November.
Below you can see the ideation and user experience rooms, part of our Naperville team, and the glass showcase displaying Network Functions Virtualization Infrastructure (NFVI). Connectedness and collaboration get us to take down silos by working with other onsite teams and a number of other from other company locations worldwise. Basically, everyone is empowered to make a difference, while understanding that it takes teamwork to make things happen at speed.
My first half of the year also involved developing content, most delivered as flagship presentations for customer meetings, internal processes to address “design sprints”, an innovation framework, and materials for training sessions. Couple that with a fair amount of customer activities and tech evangelism at:
- Mobile World Congress (Barcelona)
- NFV World Congress (San Jose)
- IEEE Communications Quality & Reliability (Stevenson, WA)
- Bell Network Leadership Conference (Toronto)
- Board meetings at MIT Institute for Data, Systems and Society, IDSS (Boston)
I should also add to that list several trips to our offices in San Jose, Murray Hill (NJ), and Villarceaux (France). Being on the road makes time management and prioritization down to “yes/no” decisions of the essence.
By the way, right below, from left to right, you can see:
- Ron Haberman, VP and General Manager of the CloudBand Business Unit, discussing a Lean Ops video in his keynote at NFV World Congress.
- My presentation at IEEE Communications Quality & Reliability, which was scheduled as the sidekick to the keynote address given by Steven Wright, AT&T Executive and ETSI NFV Chairman.
- I had the chance to re-connect with Bell Labs’ Markus Hofmann in Toronto at Bell’s conference where he spoke on analytics and I ran the Lean Ops demonstration.
- Last but not least, I was deeply honored to join the Board at MIT IDSS, Institute for Data Systems and Society, in Boston.
Eight intensive months have already gone by since joining Nokia. This account helps me reflect on a number of good things… all memorable stuff that I would, otherwise, easily overlook given the fast pace and relentless focus on what needs to get done next.
What follows is some of the pictures that I took in my last trip to Murray Hill.
“Bell Labs, which was begun in 1925, has accounted for many of the major innovations and improvements in the telephone system. Other well known inventions which have come out of Bell Labs’ research are the talking film, the laser, the radio telescope, the solar cell, and communications satellites […] one interesting project of use to researchers is the audio response system, a talking computer”.
“Having achieved universal phone service, researchers are developing more useful phone services such as three-way calling and abbreviated dialing”.
“Science Fiction Becomes Fact: Bell Labs” by Dennis B. Fradin. Illinois Issues 11, 1977.
Bell Labs Museum. Murray Hill Campus, New Jersey.
“With the combined strengths of Nokia and Alcatel-Lucent, we are an innovation leader in the technologies that connect people and things. Together, we have the capabilities and global scale to meet the extraordinary demands and opportunities of a world where everyone and everything are increasingly connected. We’re creating a new type of network that’s intelligent, efficient, and secure, and advancing the technologies that tap its power through smart devices and sensors.”
“Our business has evolved to adapt to a changing world for 150 years, but what we stand for remains true. Our vision is to expand the human possibilities of the connected world. We continue to reimagine how technology blends into our lives, working for us, discreetly yet magically in the background.”
Source: Nokia Networks on Facebook.
I spent the first half of the week in the Silicon Valley and I am now back in Chicago. That means switching from 70°F to bone chilling 10°F. In Celsius that is going from 20°C to -10°C give or take. We are gearing up for Mobile World Congress in Barcelona… back to enjoying a warm climate in just a few days.
Thanks for the emails and messages enquiring about how things are going at work and if anything changed with the turn of the year. The MWC project I have been working on since last summer has undergone a series of internal reviews and keeps sailing through. I cannot discuss much more about it yet. What’s worth sharing is that I’m teaming up with one of the best teams in the industry at the Cloud Innovation Center. Stay tuned.
Nokia now owns 91% of Alcatel-Lucent. This time last month we celebrated our first day of combined operations. I recently learned that 99% of us did not carry a Nokia badge three years ago. So, we all talk about what the “new” Nokia is set to accomplish and how to best pave the path forward. We refer to either “former Nokia” or “former Alcatel-Lucent” when looking at last year’s projects and achievements. Everyone projects a renewed sense of pride for very good reasons.
Alcatel-Lucent’s most recent report was released just yesterday. We delivered on our turnaround plan: free cash flow of €660M in 2015 while showing 39.4% gross margin in Q4. That report also highlights significant software sales and the fact that next generation technologies grew to account for 77% of revenues last year. Nokia and Alcatel-Lucent delivered €12.5B and €14.2B in annual revenue respectively. By the way, this is not a blog about finance and investment, therefore, I need to refer you to Nokia and Alcatel-Lucent websites for that kind of insight.
My new Nokia I.D. shows the very same picture that was taken for my badge at Lucent way back. So, I couldn’t help smiling. Einstein was known to say that “the only reason for time is so that everything doesn’t happen at once” and my next immediate thought was that 18 years had passed by between the two badges.
Prior to joining Lucent I was in Chicago for my MBA in International Marketing and Finance. I enrolled in the program as a Be Brilliant Scholar, a competitive grant sponsored by Honeywell Europe. My professor of economics arranged a one of a kind internship with a leading multinational brand in the packaged foods industry. That came across as an opportunity I should be grateful for and feel very fortunate about, which I sincerely acknowledged.
However, my focus was on the high tech sector. His patience was tested in what turned out to be a passionate discussion. At an alumni reunion, he shared that the internship conversation made him think about what Steve Jobs told John Scully on “selling sugar water vs. changing the world”… though bearing in mind any significant differences of course : )
I ended up with a dream internship at Lucent’s Microelectronics Group in New Jersey reporting to the Director of Global Operations, a newly created position. The two of us got that organization started and things went well from the get go. My internship was not only extended, but before completing my master’s degree I was approached with two job equally good offers. Lucent was recent AT&T spinoff and home of Bell Labs, the legendary research facility boasting 7 Nobel Prizes.
“LU” had become the mostly widely held stock in the U.S. The company employed 120,000+ people worldwide as far as I recall (peaking at 160,000+ some time later) and was listed as one of the best companies to work for. Those days, Microsoft released Windows 98, Google was founded in Menlo Park, NASA’s Clementine probe found water in the Moon’s polar craters, the Eurozone fixed currency rates and little known Bear Grylls scaled Mount Everest.
Bell System, AT&T, Lucent Technologies, Alcatel-Lucent, Nokia… just one of the evolution branches.
Joining Lucent as a transnational employee got me connected to the Global Leadership Program and I started work with a new Global Strategy Team. This one was set up as an in-house consulting group. I led projects in several countries reporting to regional senior executives on an assignment basis. That was a great experience, which was followed by a position as a product line manager for software back in Chicago. Naperville’s fast growing campus was home base for 12,000+ of us at that time.
Navigating the telecom industry bubble and its collapse became a source of new opportunities. My product management responsibilities grew to involve a wider portfolio and work on licensing deals and service agreements with strategic partners shaping a ecosystem in the field of Intelligent Networks. Alcatel and Lucent merged late in 2006.
Some sources credit Plato with stating that “necessity is the mother of invention.” Overcoming a rollercoaster of successive “bull and bear” markets let to a string of thriving emerging technology projects with Bell Labs, authoring new patents, M&A activities and, eventually, heading the Ideation, Incubation and Demo team as a senior manger. More recently, I zeroed in on cloud computing as a marketing director and developed the Lean Ops program jointly with Ted East and Phil Tilley.
Ten years after ALU came to existence, Nokia purchases the company in an all stock deal. I need to get a new running t-shirt : )
“The Lucent name is now gone. The Alcatel name is now gone. But at our core we are still working on changing how we communicate and connect. We are still innovating. We will still work tireless around the globe to change lives. What we were before has left its mark on everything we will become.” “Au Revoir Alcatel, Farewell Lucent – and Hello Nokia” by Wendy Zajack.
See you at MWC’s Nokia booth (Hall 3, Stands 3B10-3D10) in a couple of weeks.