Tagged: Analytics

IEEE CQR 2018 – AI CoC Session


IEEE CQR-ETR 2018: “Discuss and identify the RAS (Reliability, Availability and Serviceability) challenges, requirements and methodologies in the emerging technology areas like the Cloud Computing, Wireless/Mobility (with focus on 5G technologies), NFV (Network Functions Virtualization), SDN (Software Defined Networking), or similar large-scale distributed and virtualization systems.”

“Discuss the RAS requirements and technologies for mission-critical industries (e.g., airborne systems, railway communication systems, the banking and financial communication systems, etc.), with the goal to promote the interindustry
sharing of related ideas and experiences. Identify potential directions for resolving identified issues and propose possible solution.”


Session Title: A Programmatic Approach for an Artificial Intelligence Code of Conduct.

Today’s DX, Digital Transformation, programs are all the rage, but it takes a fair amount of double clicking and inquisitive questioning to separate facts from vaporware. DX typically involves a wide variety of game changing initiatives intersecting analytics, automation, programmability, software-defined systems, end-to-end integration, service-level composition and controls… all coming together to optimize for Quality as a differentiated and value-based Human Experience. Therefore, Customer Delight metrics (rather than outmoded customer satisfaction ones) are set to redefine the “Q” in CQR, Communications Quality & Reliability in 5G.

While the Telecoms industry rallies toward a zero-touch automation paradigms, which some happen to position as a Human-“OFF”-the-Loop panacea, this session will expose the need for considering, and possibly pivoting, to the kind of Operational Excellence that can only be delivered by adaptive HMS, Human-Machine-Systems instead.

Note the rise of Dataviz (Data and Science Visualization,) ML’s (Machine Learning’s) Collaborative Filtering, AI’s (Artificial Intelligence’s) RecSys (Recommender Systems) and a renewed take on Cybernetics are driving innovation in HILT and HOTL (Human-“IN”-The-Loop and Human-“ON”-the-Loop, Computing,) as well as delivering effective mass-personalization with Affective Computing powered by Human Dynamics’ analytics.

Telecoms’ pioneered HFE, Human Factors Engineering: a holistic systems engineering discipline addressing people (culture, workstyle, skills,) processes (procedures, methods, practices,) and technologies (crafts, tools, systems) so that we can best humanize technology and make a compelling difference across the value chain at all levels. We are now embarked on a new journey.

The sought after outcome of any Digital Service Provider, DSP, is to be instrumental to our Citizens’ Quality Experiences with new service experimentation, transactions and growth models. This takes agility and dynamic system-wide (horizontal and vertical) behaviors, which prompt effortless operability at unprecedented speed, scale and scope. Our work permeates design, development, delivery and serviceability, and continuous intertwined lifecycles instead of lock-step waterfalls.

In this context, AI, Artificial Intelligence, enables us, humans, to envision and implement capabilities beyond the reach of legacy systems’ last gasps. By the same token, practices that might have appeared to serve us well in the past, are exposing their limitations when becoming latency-prone barriers. A successful path forward takes augmented Human-Machine Intelligence. A programmatic approach for an AI’s Code of Conduct would enable us to best model AI’s behavior, design better human-network interactions and collaborate on standarization.


Chicago’s CIO Forums on Digital Transformation, Customer Experience and Big Data

This is just a quick note to share that I’m planning to attend the following forums on Digital Transformation, Customer Experience and Big Data in Chicago. Let me know if you will be there and let’s plan to meet. Thanks to Argyle’s team for their kind invitations.


Leading the Business through Digital Transformation / The Future of Cognitive Customer Engagement is Now 


Customer Experience Think Tank


Leadership in Big Data & Analytics Forum

See you there : )

A social media paradox?

“New research indicates that Webinars [and social media platforms], now well-established as a vital marketing tool for many companies, continue to rise in popularity. Almost 75% of companies surveyed recently by DemandGen Report have increased the frequency of webinars they host […] 84% use webinars for lead generation, 75% have increases frequency of webinars in the past year, more than 50% use LinkedIn and Twitter for webinar promotion […] it’s a 360-degree approach before, during and after a webinar.” – “Maximizing Webinars with Social and Interactive Engagement” by DemandGen. Research sponsored by GoToWebinar in 2010.

“1.83M corporate and business meetings, trade shows, conventions, congresses, incentive events and other meetings take place in the U.S., resulting in: $280B in direct spending, 1.78M U.S. jobs, $115B contribution to GDP, $28B in federal, state and local tax revenue, $66.8B in U.S. labor income […] contribution to the U.S. GDP is greater than, for example, motion picture/recording industry ($113B), performing arts/spectator sports/museums ($87B) and information and data processing services ($80B). Combined direct, indirect and induced effects of the meeting industry to GDP total $393B.” – “2012 Economic Significance Study” by PwC for the Convention Industry Council.


I am reviewing my notes from a discussion that I facilitated in 2009 here in Chicago. Frost & Sullivan’s Executive MindXchange program invited me as a thought leader to an event focusing on social media in the enterprise environment. We were addressing the future marketing impact of online tools such as webinars and social networking platforms. Some comments pointed to rapid growth cannibalizing budgets otherwise allocated to conventional events.

That discussion led to a scenario where companies would undertake more online marketing activities while downsizing the scope and scale of efforts traditionally devoted to industry trade shows and conventions. In hindsight, the paradox is that online communications and social media’s growth might have helped foster participation in conventional events instead. I am thinking of two factors worth considering as follows.

First, new technologies have lowered barriers and democratized access to communication channels. There now is a higher signal-to-noise ratio and, therefore, a more pressing need to clearly standout and differentiate. Second, analytics have become of the essence and relationships are king.

We are now paying far more attention to metrics dealing with: reputation, engagement depth and quality, meaningful conversations, leads and conversions and, most importantly, experiences and relationships. In this context, meeting in person and capturing someone’s undivided attention with a compelling demonstration experience can make all of the difference. I am thinking of businesses where personal relationships are paramount whether we are talking about decision makers and/or influencers.

As a result both online and conventional activities happen to be growing for many of us. I just took a quick look at my involvement in 50+ industry events since 2008 and created the above chart. I was interested in getting a feel for the relative share of the roles I get to play. Public speaking engagements and demonstrations of emerging and next generation technologies account for 50%. This is intertwined with social media as consultaglobal, my former blog and network on innovation management registered 500,000+ views while innovarista (this new blog) is picking up the pace.

Innovarista’s viewership registered in 20+ countries


The above chart lists countries ranked by viewership. I would just like to share that couldn’t be happier about innovarista.org’s traction after having written just 30 posts.

I would like to express my gratitude to those of you who are visiting as well as anyone connecting over other other platforms such as the ones listed on the right side of this blog, all of which are showing growth metrics too. I am also grateful to Nowspeed’s Olivier Sartor whose social media training makes all the difference and to Cindy Bergevin who is heading Communications for Cloud at Alcatel-Lucent.

Innovarista’s activity levels are very encouraging and I will continue to develop content for my blog. At the time of writing this, my thinking is to keep sharing insights on (1) “innovation management,” (2) “marketing for high tech” and (3) opinions on the specific set of “cloud computing” topics that my work focuses on. I think that it might also make sense to write a bit more about (4) some personal experiences. I also need to do work on various pages, which are now shown as placeholders.

Interestingly enough, innovarista’s social media engagements are mostly converting to one on one conversations over more conventional conventional tools such as LinkedIn personal messaging, email, phone calls and meetings. I am assuming that this has to do with the consulting nature of these interactions and, perhaps, sociodemographics for a professional community less inclined to leave open comments over social media.

My take is that the more anyone looks into engagement metrics and web analytics, the more we value the benefits of direct personal interactions and undivided attention. Quality conversations trump quantity in this case. This chain reaction leads to stronger personal relationships and high reputation levels where it actually matters.

Thanks again and greetings from Chicago.