“AIOps systems integrate big data, machine learning, and analytics to improve IT operations by providing proactive and personal insights through monitoring, automation, and service desk tasks, while also allowing the usage of numerous data sources and data gathering methods. In theory, AIOps can reduce the expenses associated with IT concerns by providing faster remedies to outages and other performance issues.”
“Big data and machine learning are combined in AIOps to provide predictive outcomes that help speed up root-cause analysis (RCA) and reduce mean time to repair (MTTR). Your ITOps can improve over time by providing intelligent, actionable insights that support a better level of automation and cooperation, saving your company time and money.”
“AIOps solutions decrease the flood of alerts that inundate IT teams by learning over time which sorts of warnings should be given to which teams, decreasing redundancy and, as a result, boosting an IT organization’s capacity to be a valuable business partner. An IT operations platform with built-in AIOps capabilities can assist IT operations in proactively identifying and correcting possible issues with the services and technologies it provides to a business.”
#FOAI2022, Future of AIOps for Business. Group Futurista, January 2022.
High Performance Operations
with Human Centered Artificial Intelligence, HCAI
Jose de Francisco, Chief Designer I Nokia CNS, Cloud & Network Services
AI is not only revolutionizing commonplace enterprise operations and fostering digital transformation, but also transforming AI’s own design principles, and agile development and delivery practices in the process.
Human Centered Artificial Intelligence, HCAI, purposely sets-up nimbler interdisciplinary teams for success, so that brands can efficiently perform at greater scale, broader scope and unprecedented speed with customer centric practices.
Principled HCAI addresses highly adaptive operativeness, observability, traceability and explainability, progressive closed feedback loop optimization, all coupled with the behaviors that elevate governance and ethics to the forefront.
Jose de Francisco is the Chief Designer at Nokia Cloud & Network Services, a software leader in the global telecommunications sector, and Head of Nokia’s Chicago Innovation Center, an interdisciplinary R&D facility involving all of the company’s business groups. Jose is an award winning designer and his professional experience encompasses leadership responsibilities in strategy, product & service design, human factors engineering, product line management, new ventures and integrated marketing.
“This IDC PeerScape provides insights from three major organizations — Nokia, Netflix, and NASA — that are design thinking powerhouses. This document focuses on how to create the interdisciplinary teams, business value, and culture that is necessary to integrate design thinking into the enterprise. It should be read in conjunction with IDC PeerScape: Design Thinking Practices to Create Game-Changing User Experiences (IDC #US48405821) where the “how” of great design thinking is the focus.”
“Design thinking needs to be integrated into the capabilities of the enterprise to break away from unsuccessful IT initiatives and to move to delivering highly attractive and successful digital products and services, says Bob Multhaup, adjunct analyst with IDC’s IT Executive Programs (IEP).”
“This IDC PeerScape explores the mindsets of two highly successful design thinking practitioners and how they have advanced the art and science of design thinking to deliver groundbreaking customer experiences. The document not only focuses on exploring the professional craft needed to create value but also describes the design thinkers’ ultimate goal to go beyond pure innovation to best define and package a wide range of solutions into superior customer services that customers regard as compelling offerings.”
“The same approach that has gone into the design of many game-changing digital products can and should be employed by any organization dedicated to creating solutions that customers want and need, states Bob Multhaup, adjunct research advisor, IDC’s IT Executive Programs (IEP).”
“The Conference on the Future of Europe is a unique and timely opportunity for European citizens to debate on Europe’s challenges and priorities. The Conference is placed under the authority of the three institutions, represented by the President of the European Parliament, the President of the Council and the President of the European Commission, acting as its Joint Presidency.”
“The Emotion Tech Forum contributes to the discussion on Technology for People in the Digital Transformation category. This year’s agenda features the Head of the Nokia Chicago Innovation Center, Jose de Francisco, a recent recipient of a Design & Innovation Global Award, who will join speakers from Microsoft, Cisco, Adobe, EY, UK Government, City of Helsinki and ONCE.”
- 00:00 – Introduction
- 00:48 – Digital Technologies
- 03:27 – The Experience Economy and X as a Service
- 09:16 – A Designer’s Perspective
- 11:40 – QXbD, Quality eXperiences by Design
- 14:52 – HC AI, Human Centered Artificial Intelligence
- 18:41 – Emotion Technology
- 22:22 – Artificial Intelligence: Concerns and Opportunities
The following full-length 5 hour recording of the Forum features captions in Spanish. My interview follows a brief commentary by the journalist Carmen Vilches. Note that it is already bookmarked to start at minute 45.
- Fernando López Miras, President of the Region of Murcia
- Tobias Wiesenthal, Directorate-General for Communications Networks, Content and Technology – European Commission
- Matthias Ostermann, EY
- José de Francisco, Nokia
- Ángel Pérez Puletti, Baufest
- Paloma Hernández Esteve, Adobe
- Jeremy Yun, UK Government Digital Service
- Viivi Lähteenoja, City of Helsinki
- María Comín Mayordomo, Microsoft
- Jesús Hernández Galán, ONCE
- Xavier Azemar, Cisco
I would like to thank Alfonso José García López and the team at Fundación Integra for all of their support and flexibility. It was my pleasure to be involved in this year’s Emotion Tech Forum and I look forward to learning about the new initiatives that will be rolled out soon.
- Discussing QXbD @ II Emotion Tech Forum: Session Abstract, Bio and Promotional Videos.
- Directorate-General for Communication Networks, Content and Technology
- II Foro de Technlología Emocional / Press Release
- Conference on the Future of Europe