Tagged: Digital Transformation

Discussing QXbD @ II Emotion Tech Forum 2021


Making Tech Human with QXbD

Quality eXperiences by Design

Wednesday, December 1, 10:00 am CET – UTC/GMT +1 hour

II Foro de TECNOLOGÍA EMOCIONAL


Digital solutions are fueling today’s experience economy at a global scale in a constantly evolving landscape with unprecedented speed. The professional design craft is re-emerging not only as an outcome of societal dynamics but, most critically, as a change agent that shapes culture by placing people’s values and quality considerations at the forefront. In this session we will discuss how to innovate with QXbD, Quality eXperiences by Design, jointly with HCAI, Human Centered Artificial Intelligence and Affective Computing for ‘as a Service’ models.

Las soluciones digitales están impulsando la economía de la experiencia actual a escala global en un panorama en constante evolución con una velocidad sin precedentes. El arte del diseño profesional está resurgiendo no solo como resultado de la dinámica social sino, lo que es más crítico, como un agente de cambio que da forma a la cultura al colocar los valores de las personas y las consideraciones de calidad en primer plano. En esta sesión discutiremos cómo innovar con QXbD, Quality eXperiences by Design, junto con HCAI, Human Centered Artificial Intelligence y Affective Computing para modelos “as a Service”.

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Jose de Francisco is the Chief Designer at Nokia Cloud & Network Services, the software leader in the global telecommunications sector, and Head of Nokia’s Chicago Innovation Center, an interdisciplinary R&D facility involving all of the company’s business groups. His professional experience encompasses leadership responsibilities in strategy, design, product management, research, new ventures and marketing. Jose is an award-winning designer and a Distinguished Member (DMTS) of Bell Labs for work on next generation mobile platforms, operations and applications.

José de Francisco es Chief Designer at Nokia Cloud & Network Services, el líder de software en el sector global de las telecomunicaciones, y Head of Nokia´s Chicago Innovation Center, una instalación de I+D interdisciplinaria que involucra a todos los grupos comerciales de la empresa. Su experiencia profesional abarca responsabilidades de liderazgo en estrategia, diseño, gestión de productos, investigación, nuevas empresas y marketing. José es un diseñador galardonado y miembro distinguido (DMTS) de Bell Labs por su trabajo en plataformas, operaciones y aplicaciones móviles de próxima generación.

Design Thinking 2021 Conference: Design Leadership Award Finalist



“We’re excited to announce the Design Thinking Champion Finalists for the 2021 Design & Innovation Awards!  The awards celebrate and recognize innovation and human-centered design (HCD) accomplishments across communities and organizations. Come join us this September 20th at Design Thinking 2021”

Design & Innovation Global. For more information, visit designthinkingusa.com  #DIAwards2021 #DesignThinking2021


At the time of writing this, I am in the process of completing my presentation materials for Design Thinking 2021 where I will be discussing Human Centered Artificial Intelligence (HC AI) driven by Quality eXperiences by Design (QXbD). Here is the link to the abstract for that session, which has been scheduled for the afternoon of Tuesday, September 21. Admittedly, this is bitter sweet since I will be missing Nokia‘s Algorithm World, which takes place that same day at the Nokia Chicago Innovation Center, my home base.

I am very glad to share that Nokia is this year’s twice finalist for awards in the areas of Digital Transformation and Design Leadership. This post shares last night’s news on the later. Given the caliber of the participants, this is a humbling experience which credits the thoughtfulness, ingenuity and passion of the interdisciplinary cohorts involved at the Venture Design Studio (VDS) and the opportunity to work with customers, partners and peers, who happen to be among the best in industry in today’s changing environment.

At a personal level, I am not only grateful for everyone’s consideration, but also for the opportunity to continue to actively contribute to our shared interest in the Design & Innovation community around devising sound technological solutions that put people first. On our team’s behalf, I would like to also convey the very best to Tata Consultancy Services and to Chrysalis who are also finalists for this year’s Design Champion Award. Looking forward to seeing you and continuing the discussion onsite and online as needed.

DESIGN THINKING 2021 CONFERENCE – DESIGN THINKING CHAMPION AWARD – FINALISTS

Design Thinking 2021: Driving AI/ML with QXbD, Quality eXperiences by Design


Join me on Conference Day: Tuesday, September 21 at 1:15 pm.


ABSTRACT

At the time of writhing this, we happen to be immersed in the makings of a brave next normal where everything can be revisited and rethought to be better delivered as a seamless service. The ‘experience economy’ is finally taking hold. This means that a ‘customer-first’ mindset and an unwavering commitment to ‘outstanding quality’ are essential to win hearts and minds because what ‘value’ is (and is not) at any given point of time remains a human consideration informed by our experiences.

Digitalization has not only accelerated beyond expectations during the recent pandemic, but has also furthered the relentless adoption of pervasive communication technologies and AI, Artificial Intelligence, across industries. Given the exponential rise of autonomous systems that can enable on-demand self-service coupled with instant mass customization… the more we digitize, the greater the reach and, therefore, the more pressing the need to excel at Human Centered AI with moral imagination and creative confidence.


BIO

Jose de Francisco is the Chief Designer at Nokia CNS, Cloud & Network Services, and Co-Head of Nokia’s Chicago Innovation Center, a leading R&D facility integrating all of the company’s business groups. His professional experience encompasses interdisciplinary leadership responsibilities in strategy, product management, research, design, new ventures and marketing.

Award-winning designer and a Distinguished Member (DMTS) of Bell Labs for work on next generation mobile platforms and applications, Jose holds several active patents and an extensive design portfolio featuring 20+ brands. He has served with the Advisory Boards for MIT’s Institute of Data, Systems and Society (IDSS) and Illinois Tech’s Entrepreneurship Center. Jose is currently engaged with Design & Innovation Global, the think tank behind the premier Design Thinking conference series in the United States and is a core team member of TM Forum’s DMM (Digital Maturity Model) and DOT (Digital Organizational Transformation) projects.

Holds several professional certificates in Design and Data Science from MIT, earned an MBA in International Marketing and Finance from Chicago’s DePaul University as a Honeywell Europe Be Brilliant Scholar, and is the recipient of postgraduate degrees in Human Factors Engineering and Business Administration from BarcelonaTech (UPC) and Ireland’s University College Dublin (UCD) respectively. He started his academic life in the Industrial Design program of Barcelona’s Massana Art & Design Center as an Epson Scholar.

Passionate about innovating to create new value, Jose co-authored the ‘Human Factors Engineering Manifesto’ and believes in the exceptional value that comes with consistently delivering ‘Quality Experiences by Design’ (QXbD.) His endeavors can be followed on innovarista.org.