Join me on Conference Day: Tuesday, September 21 at 1:15 pm.
At the time of writhing this, we happen to be immersed in the makings of a brave next normal where everything can be revisited and rethought to be better delivered as a seamless service. The ‘experience economy’ is finally taking hold. This means that a ‘customer-first’ mindset and an unwavering commitment to ‘outstanding quality’ are essential to win hearts and minds because what ‘value’ is (and is not) at any given point of time remains a human consideration informed by our experiences.
Digitalization has not only accelerated beyond expectations during the recent pandemic, but has also furthered the relentless adoption of pervasive communication technologies and AI, Artificial Intelligence, across industries. Given the exponential rise of autonomous systems that can enable on-demand self-service coupled with instant mass customization… the more we digitize, the greater the reach and, therefore, the more pressing the need to excel at Human Centered AI with moral imagination and creative confidence.
Jose de Francisco is the Chief Designer at Nokia CNS, Cloud & Network Services, and Co-Head of Nokia’s Chicago Innovation Center, a leading R&D facility integrating all of the company’s business groups. His professional experience encompasses interdisciplinary leadership responsibilities in strategy, product management, research, design, new ventures and marketing.
Award-winning designer and a Distinguished Member (DMTS) of Bell Labs for work on next generation mobile platforms and applications, Jose holds several active patents and an extensive design portfolio featuring 20+ brands. He has served with the Advisory Boards for MIT’s Institute of Data, Systems and Society (IDSS) and Illinois Tech’s Entrepreneurship Center. Jose is currently engaged with Design & Innovation Global, the think tank behind the premier Design Thinking conference series in the United States and is a core team member of TM Forum’s DMM (Digital Maturity Model) and DOT (Digital Organizational Transformation) projects.
Holds several professional certificates in Design and Data Science from MIT, earned an MBA in International Marketing and Finance from Chicago’s DePaul University as a Honeywell Europe Be Brilliant Scholar, and is the recipient of postgraduate degrees in Human Factors Engineering and Business Administration from BarcelonaTech (UPC) and Ireland’s University College Dublin (UCD) respectively. He started his academic life in the Industrial Design program of Barcelona’s Massana Art & Design Center as an Epson Scholar.
Passionate about innovating to create new value, Jose co-authored the ‘Human Factors Engineering Manifesto’ and believes in the exceptional value that comes with consistently delivering ‘Quality Experiences by Design’ (QXbD.) His endeavors can be followed on innovarista.org.
“A great idea is only the beginning. The Back End of Innovation provides a strategic road map to successful commercialization. Learn how to bring new products to market and commercialize them for maximum impact on the bottom line. Uncover new ways to solve problems we all encounter in today’s dynamic business world.”
Back End of Innovation #BEICONF
I am working on the talk that I will deliver at Back End of Innovation 2016 and just came across BEI’s banner on prominent sites, such as CNN’s Innovation section (left screenshot).
The organizers have made available a discount code, which I can share if you were interested in attending. If so, feel free to send me a message on LinkedIn.
The conference’s agenda features speakers from 3M, Cisco, Coca-Cola, Fidelity, Johnson & Johnson, Keurig, Pepsi, Vodafone and Xerox among others and I will be there proudly representing Nokia.
My talk’s title is “Lean Ops Innovation: Dynamic Service Delivery,” which is scheduled on November 17 at 11:30. Here is the abstract:
“Network Operators in the telecommunications industry operate complex sets of technologies and environments. This sector’s future relies on furthering software defined systems supporting the next wave of pervasive digital services, which all of us come to rely on in our day-to-day lives.
Nokia’s Applications & Analytics (A&A) team has evolved and redefined Lean principles to intertwine advanced analytics, automation, programmability and human factors engineering, the four pillars of a new LeanOps’ framework. The outcome is effective service delivery enabled by highly efficient systems that remain nimble and agile at any scale and at any point in the life-cycle.
Join Jose for this session to learn:
- A new Lean Ops framework intertwining analytics, automation, programmability and human factors.
- How to effectively interweave Design Thinking, Lean, DevOps and Agile to deliver breakthrough innovation.
- Unlocking the value of Human Factors Engineering in the cloud age and, therefore, expanding the human possibilities of technology.”
Earlier in the year I gave a talk at IEEE Communications Quality & Reliability – CQR 2016 also on Nokia’s Lean Ops.
Back then, my focus was HCI, Human-Computer-Interaction and operational efficiencies. As an example, immersive user interfaces taking advantage of 3D data visualization coupled with autonomation and assisted automation, as well as continuous optimization lead to effective decision support systems (DSS) that mitigate human error and elevate value based tasks.
That was discussed in the context of the kind of complex operational environments experienced in the telecommunications industry by network operators. As shared above, my presentation at BEI will focus on the underlying construct instead.
This is my “75 word” bio for this event: “Jose is a Design Director at Nokia’s Applications & Analytics Group. His 15+ years of experience feature leadership responsibilities in strategy, product management, R&D, and marketing. Jose worked with Bell Labs and holds three patents. He is a Member of the Advisory Board at MIT IDSS and is the recipient of an MBA from Chicago’s DePaul University as a Honeywell Europe’s Be Brilliant Scholar. Jose holds a postgraduate degree in Human Factors Engineering from BarcelonaTech.”
This is the second time that I’m featured as part of BEI’s Speaker Faculty and I would like to take this chance to thank the team at Informa for their kind invitation.
I will be happy to meet at BEI and hope to see you there : )
Here is a selection of five Lean Ops video clips. There are a few other out there, which range from 60 to 90 minutes.