Tagged: HCD

Design Thinking 2022, Chicago, April 4-6

Glad to share that I have renewed my commitment to serve with the Advisory Board for Design & Innovation Global, the Community of Designers and Innovators making a difference with Human Centered Design across consumer, enterprise, public and non-for-profit sectors.

As part of the Advisory Board, it’s humbling and inspiring to work amongst outstanding design leaders and innovators who support the continued growth of interdisciplinary professionals devoted to quality and value creation.

As we start to return to live onsite events, the team is developing exciting plans for this year. I look forward to getting together with seasoned practitioners, thought leaders, trailblazers, design executives and those who are developing an early interest in customer centric solutions.

This year, join us for Design Thinking 2022 in Chicago, April 4-6. Check out the event info below and stay tuned for more!

View event info here: https://bit.ly/3u5QD7z
Check out the full 2022 Advisory Board: https://bit.ly/3IIbjGL

DesignThinking2022 #ExperienceDesign2022

Human Centered AIOps


Seminar Overview

“AIOps systems integrate big data, machine learning, and analytics to improve IT operations by providing proactive and personal insights through monitoring, automation, and service desk tasks, while also allowing the usage of numerous data sources and data gathering methods. In theory, AIOps can reduce the expenses associated with IT concerns by providing faster remedies to outages and other performance issues.”

“Big data and machine learning are combined in AIOps to provide predictive outcomes that help speed up root-cause analysis (RCA) and reduce mean time to repair (MTTR). Your ITOps can improve over time by providing intelligent, actionable insights that support a better level of automation and cooperation, saving your company time and money.”

“AIOps solutions decrease the flood of alerts that inundate IT teams by learning over time which sorts of warnings should be given to which teams, decreasing redundancy and, as a result, boosting an IT organization’s capacity to be a valuable business partner. An IT operations platform with built-in AIOps capabilities can assist IT operations in proactively identifying and correcting possible issues with the services and technologies it provides to a business.”

#FOAI2022, Future of AIOps for Business. Group Futurista, January 2022.


High Performance Operations

with Human Centered Artificial Intelligence, HCAI

Jose de Francisco, Chief Designer I Nokia CNS, Cloud & Network Services

AI is not only revolutionizing commonplace enterprise operations and fostering digital transformation, but also transforming AI’s own design principles, and agile development and delivery practices in the process.

Human Centered Artificial Intelligence, HCAI, purposely sets-up nimbler interdisciplinary teams for success, so that brands can efficiently perform at greater scale, broader scope and unprecedented speed with customer centric practices.

Principled HCAI addresses highly adaptive operativeness, observability, traceability and explainability, progressive closed feedback loop optimization, all coupled with the behaviors that elevate governance and ethics to the forefront.


Jose de Francisco is the Chief Designer at Nokia Cloud & Network Services, a software leader in the global telecommunications sector, and Head of Nokia’s Chicago Innovation Center, an interdisciplinary R&D facility involving all of the company’s business groups. Jose is an award winning designer and his professional experience encompasses leadership responsibilities in strategy, product & service design, human factors engineering, product line management, new ventures and integrated marketing.


Webinar registration

Nokia Featured in Two New IDC Reports on Design Thinking

“This IDC PeerScape provides insights from three major organizations — Nokia, Netflix, and NASA — that are design thinking powerhouses. This document focuses on how to create the interdisciplinary teams, business value, and culture that is necessary to integrate design thinking into the enterprise. It should be read in conjunction with IDC PeerScape: Design Thinking Practices to Create Game-Changing User Experiences (IDC #US48405821) where the “how” of great design thinking is the focus.”

“Design thinking needs to be integrated into the capabilities of the enterprise to break away from unsuccessful IT initiatives and to move to delivering highly attractive and successful digital products and services, says Bob Multhaup, adjunct analyst with IDC’s IT Executive Programs (IEP).”

https://www.idc.com/getdoc.jsp?containerId=US48408121


“This IDC PeerScape explores the mindsets of two highly successful design thinking practitioners and how they have advanced the art and science of design thinking to deliver groundbreaking customer experiences. The document not only focuses on exploring the professional craft needed to create value but also describes the design thinkers’ ultimate goal to go beyond pure innovation to best define and package a wide range of solutions into superior customer services that customers regard as compelling offerings.”

“The same approach that has gone into the design of many game-changing digital products can and should be employed by any organization dedicated to creating solutions that customers want and need, states Bob Multhaup, adjunct research advisor, IDC’s IT Executive Programs (IEP).”

https://www.idc.com/getdoc.jsp?containerId=US48405821