“We celebrated HFE’s 70th Anniversary at Bell Labs, the home of the creative technologists who pioneered this inter-disciplinary field. We are also encouraging our community’s renewed efforts to shape innovations that enable the human possibilities of technology in today’s connected world.”
“This year’s agenda featured guest speakers from AT&T and Verizon, practitioners in diverse industries from NASA, IBM, Information Builders and Lab Z, experts from MIT and IIT, as well as Bell Labs and Nokia flagship and award winning innovations. This event is organized by Nokia’s Technology Leadership Council in partnership with Bell Labs.”
The above file delivers the event’s agenda and topic abstracts. First, there is a need for thanking everyone involved: speakers, participants, volunteers and sponsors, as well as Nokia’s IT and Real Estate staff. Our conference involved 20 fast paced sessions over two days. 300+ of us participated in this conference from multiple worldwide locations as well as online. Approximately 150 people registered with NokiaEDU, Nokia’s training platform.
I am happy to share that feedback received during and after the event was very positive and encouraging beyond expectations, some of it was incredibly passionate. If you are a peer at Nokia, note that you now have access to HFE17’s communications, conversations and files and the recordings.
Moreover, we are now working on jumpstarting a company-wide community of interest centered on Human Factors and are also gearing for HFE18, which will feature the John E. Karlin Recognition Award. John pioneered HFE at Bell Labs in 1947. He passed away four years ago and his contributions paved the way for user centered innovations.
Nokia’s legendary journey has already passed the 150 year mark and, interestingly enough, more than 95% of us did not carry a Nokia badge four years ago. There are more than 100,000 of us embarked in this endeavor and we all collectively represent 160 nationalities working in more than 100 countries.
Our customers are the world’s communications service providers, governments, enterprises and consumers. We deploy the industry’s most comprehensive set of products, services, as well as licensing opportunities with a patent portfolio featuring in excess of 30,000 inventions.
But, most importantly, our innovations and collective know-how make a decisive difference when we “shape technologies that truly transform the human experience” as technical prowess alone does not suffice. HFE17 was sponsored by Bell Labs and supported by our Technology Leadership Council, a grassroots organization formed by volunteers whose goal is to help foster a culture of innovation that honors Nokia’s renewed commitment to “enabling the human possibilities of technology.”
Humanizing technology is the core belief of those of us working in Human Factors Engineering, whether the job focuses on UX, User Experience, or CX, Customer Experience, dataviz and graphical interfaces or natural language interaction, services or operations, software or hardware, HCI, Human Computer Interaction, or HITL, Human in the Loop Computing, with AI, Artificial Intelligence.
HFE2017’s main objective was to get our community connected so that everyone’s good efforts become as meaningful and impactful as they can be.
I would also like to take this chance to highlight Betsy Cowell’s leadership. I had the pleasure to co-chair this event with her. Betsy’s discipline became instrumental given the scope of the effort and unexpected challenges.
Some of you might recall our first attempt to get HFE off the ground last year. Back then, we encountered technical and scheduling shortcomings when being asked to switch to a new webcasting system yet to be deployed. So, we ended up postponing.
Betsy managed to re-energize this undertaking with the turn of the year. She engaged a small army of volunteers who became key to HFE17’s success. Some just wouldn’t give up even when facing technical and organizational intricacies in the eleventh hour. TLC makes a difference by taking down silos and fostering a culture of collaboration across the company.
“Bell Labs created the very first industrial Human Factors Research department at an American company, back in 1947. The department was quite small, containing just one specialist: John Karlin. Human Factors Research is sometimes known as ergonomics, but the way a human interacts with a machine or a system goes beyond simply physical space.”
“Industrially, the practice of Human Factors Research combines psychology with engineering in order to refine a system and make it more usable, friendlier, more efficient.”
“Karlin headed the HFR department from 1951 to 1977. Charles Rubinstein, who appears in this film, took over the department in ‘77. Human Factors Research at Bell Labs went well beyond that minuscule core staff of the 1940s: by the 1970s, the department had a staff of over 200, and by the time this film was made, staffers numbered more than 400.” – Designing for People, AT&T Archives.
Nokia’s community fosters Bell Lab’s heritage by embracing Human Factors Engineering as an innovation engine. We are gearing up for this year’s company event on HFE, which will be held on December 6. This event is sponsored by the Nokia’s Technology Leadership Council and here is the agenda:
We would like to thank all of the speakers most sincerely for their contribution to this conference. This is a private event for Nokia’s worldwide workforce. The live webcast and the recodings will be made available on NokiaEDU, our professional development organization.
“At Nokia, we’ve always been excited by where technology will lead us. Our business has evolved to adapt to a changing world for 150 years, but what we stand for remains true. Our vision is to expand the human possibilities of the connected world. We continue to reimagine how technology blends into our lives, working for us, discreetly yet magically in the background. Today, we’re shaping a new revolution in how people, businesses, and services connect with each other, creating new opportunities for our customers, partners, and communities.”
“We’re weaving together the networks, data, and device technologies to create the universal fabric of our connected lives – where new applications flow without constraint, where services and industry automate and run seamlessly, where communities and businesses can rely on privacy, security, and near instant response times, connecting through the Cloud. Our distinctive Nokia approach to designing technology for people guides us as we prepare the way for the Internet of Things, and ready our networks for 5G. We create intuitive, dependable technology, to help people thrive.”
Introducing Lean Ops – Integration & Decision Support System
“Over the past year, #maketechhuman has featured debates about the exciting promises and ominous perils of humanity’s tech-driven future.”
“Leading thinkers, from technologists and academics to entrepreneurs and philanthropists, have shared their thoughts on how we can ensure that technology and society positively reinforce each other.”
“Now #maketechhuman is publishing an e-book to push forward the dialogue that’s unfolded in its articles, podcasts, videos, and events. Whether you’re new to the conversation or have been following along all along, you’ll find that debates around the future technology and humanity often center around five hotly contested fronts:”
- “Artificial intelligence—the most all-encompassing of all technologies;”
- “Privacy—how we’ll redefine it and protect it in the all-digital age;”
- “Security—how we’ll deal with an array of emerging digital threats;”
- “Equality—how technology can create and distribute this crucial element of human lives;”
- “Connection—the main reason any of this matters. We’re going to need each other, no matter what the future holds.”
“The #maketechhuman e-book breaks down these topics and explores the burning questions that technology presents in each case. Will artificially intelligent machines take our jobs? Is the Internet bringing us closer together as humans or further apart? Is safety from cybersurveillance worth the privacy tradeoffs? But the e-book doesn’t just ask questions, it also features solutions put forth from experts from IMF Managing Director Christine Lagarde to Internet pioneer Vincent Cerf.”
“As we produce equipment that enhances digitalization, we believe it’s our responsibility to ensure our communications technologies are used to respect, and not infringe, human rights and privacy. We strive to apply appropriate safeguards to protect people’s personal data against unauthorized use or disclosure.” – Addressing human rights and right to privacy..
“We enhance the power of connectivity by creating product offerings that help overcome missing broadband connectivity, improve the resilience of communities to extreme weather changes and increase public safety. Our product offerings also support the battle against climate change.” – Improving people’s lives with technology.