Tagged: Human Factors Engineeing

Emotion Tech Forum’s Interview Recording

“The Conference on the Future of Europe is a unique and timely opportunity for European citizens to debate on Europe’s challenges and priorities. The Conference is placed under the authority of the three institutions, represented by the President of the European Parliament, the President of the Council and the President of the European Commission, acting as its Joint Presidency.”

“The Emotion Tech Forum contributes to the discussion on Technology for People in the Digital Transformation category. This year’s agenda features the Head of the Nokia Chicago Innovation Center, Jose de Francisco, a recent recipient of a Design & Innovation Global Award, who will join speakers from Microsoft, Cisco, Adobe, EY, UK Government, City of Helsinki and ONCE.”

Press Release

Online interview for Emotion Tech Forum 2021 – 25 Minutes, English Captions

Interview sections:

  • 00:00 – Introduction
  • 00:48 – Digital Technologies
  • 03:27 – The Experience Economy and X as a Service
  • 09:16 – A Designer’s Perspective
  • 11:40 – QXbD, Quality eXperiences by Design
  • 14:52 – HC AI, Human Centered Artificial Intelligence
  • 18:41 – Emotion Technology
  • 22:22 – Artificial Intelligence: Concerns and Opportunities

The following full-length 5 hour recording of the Forum features captions in Spanish. My interview follows a brief commentary by the journalist Carmen Vilches. Note that it is already bookmarked to start at minute 45.

Full length event recording – 45 minute bookmark – Spanish captions

Welcoming remarks:

  • Fernando López Miras, President of the Region of Murcia
  • Tobias Wiesenthal, Directorate-General for Communications Networks, Content and Technology – European Commission

Speakers:

  • Matthias Ostermann, EY
  • José de Francisco, Nokia
  • Ángel Pérez Puletti, Baufest
  • Paloma Hernández Esteve, Adobe
  • Jeremy Yun, UK Government Digital Service
  • Viivi Lähteenoja, City of Helsinki
  • María Comín Mayordomo, Microsoft
  • Jesús Hernández Galán, ONCE
  • Xavier Azemar, Cisco

I would like to thank Alfonso José García López and the team at Fundación Integra for all of their support and flexibility. It was my pleasure to be involved in this year’s Emotion Tech Forum and I look forward to learning about the new initiatives that will be rolled out soon.


News clippings

Links:

Gearing up for Informa’s Back End of Innovation (BEI) 2016


“A great idea is only the beginning. The Back End of Innovation provides a strategic road map to successful commercialization. Learn how to bring new products to market and commercialize them for maximum impact on the bottom line.  Uncover new ways to solve problems we all encounter in today’s dynamic business world.” 

Back End of Innovation #BEICONF


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I am working on the talk that I will deliver at Back End of Innovation 2016 and just came across BEI’s banner on prominent sites, such as CNN’s Innovation section (left screenshot).

The organizers have made available a discount code, which I can share if you were interested in attending. If so, feel free to send me a message on LinkedIn.

The conference’s agenda features speakers from 3M, Cisco, Coca-Cola, Fidelity, Johnson & Johnson, Keurig, Pepsi, Vodafone and Xerox among others and I will be there proudly representing Nokia.

My talk’s title is “Lean Ops Innovation: Dynamic Service Delivery,” which is scheduled on November 17 at 11:30. Here is the abstract:


M2184_Back_banner_300x250_8-29-16_v1“Network Operators in the telecommunications industry operate complex sets of technologies and environments. This sector’s future relies on furthering software defined systems supporting the next wave of pervasive digital services, which all of us come to rely on in our day-to-day lives.

Nokia’s Applications & Analytics (A&A) team has evolved and redefined Lean principles to intertwine advanced analytics, automation, programmability and human factors engineering, the four pillars of a new LeanOps’ framework. The outcome is effective service delivery enabled by highly efficient systems that remain nimble and agile at any scale and at any point in the life-cycle. 


Join Jose for this session to learn:

  • A new Lean Ops framework intertwining analytics, automation, programmability and human factors.
  • How to effectively interweave Design Thinking, Lean, DevOps and Agile to deliver breakthrough innovation.
  • Unlocking the value of Human Factors Engineering in the cloud age and, therefore, expanding the human possibilities of technology.”

imageEarlier in the year I gave a talk at IEEE Communications Quality & Reliability – CQR 2016 also on Nokia’s Lean Ops.

Back then, my focus was HCI, Human-Computer-Interaction and operational efficiencies. As an example, immersive user interfaces taking advantage of 3D data visualization coupled with autonomation and assisted automation, as well as continuous optimization lead to effective decision support systems (DSS) that mitigate human error and elevate value based tasks.

That was discussed in the context of the kind of complex operational environments experienced in the telecommunications industry by network operators. As shared above, my presentation at BEI will focus on the underlying construct instead.


This is my “75 word” bio for this event: “Jose is a Design Director at Nokia’s Applications & Analytics Group. His 15+ years of experience feature leadership responsibilities in strategy, product management, R&D, and marketing. Jose worked with Bell Labs and holds three patents. He is a Member of the Advisory Board at MIT IDSS and is the recipient of an MBA from Chicago’s DePaul University as a Honeywell Europe’s Be Brilliant Scholar. Jose holds a postgraduate degree in Human Factors Engineering from BarcelonaTech.”


This is the second time that I’m featured as part of BEI’s Speaker Faculty and I would like to take this chance to thank the team at Informa for their kind invitation.

I will be happy to meet at BEI and hope to see you there : )