Looking forward to exchanging insights on human centered design (HCD) and human factors engineering (HFE) at this year’s Design Thinking conference in Austin. Feel free to use my discount code DT21_Francisco to secure an additional 20% off your registration: https://bit.ly/2UQvRJX. View the full agenda: https://bit.ly/38fOsCf.
“We’re excited to announce the Enterprise-Wide Digital Transformation Finalist for the 2021 Design & Innovation Awards! The awards celebrate and recognize innovation and human-centered design (HCD) accomplishments across communities and organizations. Come join us this September 20th at Design Thinking 2021”
Design & Innovation Global. For more information, visit designthinkingusa.com #DIAwards2021 #DesignThinking2021
This is my third post on this year’s Design Thinking 2021 conference. Earlier ones shared information on my talk about Human Centered Artificial Intelligence (HC AI) and another award opportunity in the Design Champion category.
The list of finalists for the Enterprise Award Category feature Carrier Global Corporation, BetterUp and Nokia. Our team shares best wishes with our peers at Carrier and BetterUp. We look forward to connecting at Design Thinking 2021 to exchange insights and discuss our common passion in furthering the relevance and business impact of design in everyone’s best interest.
In Nokia’s case, there is a need for crediting the tireless work performed at our Venture Design Studio (VDS) in the area of new product and service innovation by six cohorts since the VDS’ inception. Customer centric practices, interdisciplinary skills and creative talent shape our diverse mindset. That leads to a set of emerging and non-conventional workstyles that we put to the test across a number of initiatives addressing system design, operations and collaborative knowledge sharing.
Our co-creation engagements range from early use case ideation to the design of sophisticated systems conceived to create new value while operating at ease. We deliberately seek meaning and outcomes that effectively transform how our customers, partners, peers and also ourselves work to get things done. In this context, intertwining value, simplicity and culture articulates principled design decisions.
Join me on Conference Day: Tuesday, September 21 at 1:15 pm.
At the time of writhing this, we happen to be immersed in the makings of a brave next normal where everything can be revisited and rethought to be better delivered as a seamless service. The ‘experience economy’ is finally taking hold. This means that a ‘customer-first’ mindset and an unwavering commitment to ‘outstanding quality’ are essential to win hearts and minds because what ‘value’ is (and is not) at any given point of time remains a human consideration informed by our experiences.
Digitalization has not only accelerated beyond expectations during the recent pandemic, but has also furthered the relentless adoption of pervasive communication technologies and AI, Artificial Intelligence, across industries. Given the exponential rise of autonomous systems that can enable on-demand self-service coupled with instant mass customization… the more we digitize, the greater the reach and, therefore, the more pressing the need to excel at Human Centered AI with moral imagination and creative confidence.
Jose de Francisco is the Chief Designer at Nokia CNS, Cloud & Network Services, and Co-Head of Nokia’s Chicago Innovation Center, a leading R&D facility integrating all of the company’s business groups. His professional experience encompasses interdisciplinary leadership responsibilities in strategy, product management, research, design, new ventures and marketing.
Award-winning designer and a Distinguished Member (DMTS) of Bell Labs for work on next generation mobile platforms and applications, Jose holds several active patents and an extensive design portfolio featuring 20+ brands. He has served with the Advisory Boards for MIT’s Institute of Data, Systems and Society (IDSS) and Illinois Tech’s Entrepreneurship Center. Jose is currently engaged with Design & Innovation Global, the think tank behind the premier Design Thinking conference series in the United States and is a core team member of TM Forum’s DMM (Digital Maturity Model) and DOT (Digital Organizational Transformation) projects.
Holds several professional certificates in Design and Data Science from MIT, earned an MBA in International Marketing and Finance from Chicago’s DePaul University as a Honeywell Europe Be Brilliant Scholar, and is the recipient of postgraduate degrees in Human Factors Engineering and Business Administration from BarcelonaTech (UPC) and Ireland’s University College Dublin (UCD) respectively. He started his academic life in the Industrial Design program of Barcelona’s Massana Art & Design Center as an Epson Scholar.
Passionate about innovating to create new value, Jose co-authored the ‘Human Factors Engineering Manifesto’ and believes in the exceptional value that comes with consistently delivering ‘Quality Experiences by Design’ (QXbD.) His endeavors can be followed on innovarista.org.