Tagged: Human Factors Engineering

Human Centered AIOps


Seminar Overview

“AIOps systems integrate big data, machine learning, and analytics to improve IT operations by providing proactive and personal insights through monitoring, automation, and service desk tasks, while also allowing the usage of numerous data sources and data gathering methods. In theory, AIOps can reduce the expenses associated with IT concerns by providing faster remedies to outages and other performance issues.”

“Big data and machine learning are combined in AIOps to provide predictive outcomes that help speed up root-cause analysis (RCA) and reduce mean time to repair (MTTR). Your ITOps can improve over time by providing intelligent, actionable insights that support a better level of automation and cooperation, saving your company time and money.”

“AIOps solutions decrease the flood of alerts that inundate IT teams by learning over time which sorts of warnings should be given to which teams, decreasing redundancy and, as a result, boosting an IT organization’s capacity to be a valuable business partner. An IT operations platform with built-in AIOps capabilities can assist IT operations in proactively identifying and correcting possible issues with the services and technologies it provides to a business.”

#FOAI2022, Future of AIOps for Business. Group Futurista, January 2022.


High Performance Operations

with Human Centered Artificial Intelligence, HCAI

Jose de Francisco, Chief Designer I Nokia CNS, Cloud & Network Services

AI is not only revolutionizing commonplace enterprise operations and fostering digital transformation, but also transforming AI’s own design principles, and agile development and delivery practices in the process.

Human Centered Artificial Intelligence, HCAI, purposely sets-up nimbler interdisciplinary teams for success, so that brands can efficiently perform at greater scale, broader scope and unprecedented speed with customer centric practices.

Principled HCAI addresses highly adaptive operativeness, observability, traceability and explainability, progressive closed feedback loop optimization, all coupled with the behaviors that elevate governance and ethics to the forefront.


Jose de Francisco is the Chief Designer at Nokia Cloud & Network Services, a software leader in the global telecommunications sector, and Head of Nokia’s Chicago Innovation Center, an interdisciplinary R&D facility involving all of the company’s business groups. Jose is an award winning designer and his professional experience encompasses leadership responsibilities in strategy, product & service design, human factors engineering, product line management, new ventures and integrated marketing.


Webinar registration

Nokia Featured in Two New IDC Reports on Design Thinking

“This IDC PeerScape provides insights from three major organizations — Nokia, Netflix, and NASA — that are design thinking powerhouses. This document focuses on how to create the interdisciplinary teams, business value, and culture that is necessary to integrate design thinking into the enterprise. It should be read in conjunction with IDC PeerScape: Design Thinking Practices to Create Game-Changing User Experiences (IDC #US48405821) where the “how” of great design thinking is the focus.”

“Design thinking needs to be integrated into the capabilities of the enterprise to break away from unsuccessful IT initiatives and to move to delivering highly attractive and successful digital products and services, says Bob Multhaup, adjunct analyst with IDC’s IT Executive Programs (IEP).”

https://www.idc.com/getdoc.jsp?containerId=US48408121


“This IDC PeerScape explores the mindsets of two highly successful design thinking practitioners and how they have advanced the art and science of design thinking to deliver groundbreaking customer experiences. The document not only focuses on exploring the professional craft needed to create value but also describes the design thinkers’ ultimate goal to go beyond pure innovation to best define and package a wide range of solutions into superior customer services that customers regard as compelling offerings.”

“The same approach that has gone into the design of many game-changing digital products can and should be employed by any organization dedicated to creating solutions that customers want and need, states Bob Multhaup, adjunct research advisor, IDC’s IT Executive Programs (IEP).”

https://www.idc.com/getdoc.jsp?containerId=US48405821

Discussing QXbD @ II Emotion Tech Forum 2021


Making Tech Human with QXbD

Quality eXperiences by Design

Wednesday, December 1, 10:00 am CET – UTC/GMT +1 hour

II Foro de TECNOLOGÍA EMOCIONAL


Digital solutions are fueling today’s experience economy at a global scale in a constantly evolving landscape with unprecedented speed. The professional design craft is re-emerging not only as an outcome of societal dynamics but, most critically, as a change agent that shapes culture by placing people’s values and quality considerations at the forefront. In this session we will discuss how to innovate with QXbD, Quality eXperiences by Design, jointly with HCAI, Human Centered Artificial Intelligence and Affective Computing for ‘as a Service’ models.

Las soluciones digitales están impulsando la economía de la experiencia actual a escala global en un panorama en constante evolución con una velocidad sin precedentes. El arte del diseño profesional está resurgiendo no solo como resultado de la dinámica social sino, lo que es más crítico, como un agente de cambio que da forma a la cultura al colocar los valores de las personas y las consideraciones de calidad en primer plano. En esta sesión discutiremos cómo innovar con QXbD, Quality eXperiences by Design, junto con HCAI, Human Centered Artificial Intelligence y Affective Computing para modelos “as a Service”.

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Jose de Francisco is the Chief Designer at Nokia Cloud & Network Services, the software leader in the global telecommunications sector, and Head of Nokia’s Chicago Innovation Center, an interdisciplinary R&D facility involving all of the company’s business groups. His professional experience encompasses leadership responsibilities in strategy, design, product management, research, new ventures and marketing. Jose is an award-winning designer and a Distinguished Member (DMTS) of Bell Labs for work on next generation mobile platforms, operations and applications.

José de Francisco es Chief Designer at Nokia Cloud & Network Services, el líder de software en el sector global de las telecomunicaciones, y Head of Nokia´s Chicago Innovation Center, una instalación de I+D interdisciplinaria que involucra a todos los grupos comerciales de la empresa. Su experiencia profesional abarca responsabilidades de liderazgo en estrategia, diseño, gestión de productos, investigación, nuevas empresas y marketing. José es un diseñador galardonado y miembro distinguido (DMTS) de Bell Labs por su trabajo en plataformas, operaciones y aplicaciones móviles de próxima generación.