“AIOps systems integrate big data, machine learning, and analytics to improve IT operations by providing proactive and personal insights through monitoring, automation, and service desk tasks, while also allowing the usage of numerous data sources and data gathering methods. In theory, AIOps can reduce the expenses associated with IT concerns by providing faster remedies to outages and other performance issues.”
“Big data and machine learning are combined in AIOps to provide predictive outcomes that help speed up root-cause analysis (RCA) and reduce mean time to repair (MTTR). Your ITOps can improve over time by providing intelligent, actionable insights that support a better level of automation and cooperation, saving your company time and money.”
“AIOps solutions decrease the flood of alerts that inundate IT teams by learning over time which sorts of warnings should be given to which teams, decreasing redundancy and, as a result, boosting an IT organization’s capacity to be a valuable business partner. An IT operations platform with built-in AIOps capabilities can assist IT operations in proactively identifying and correcting possible issues with the services and technologies it provides to a business.”
#FOAI2022, Future of AIOps for Business. Group Futurista, January 2022.
High Performance Operations
with Human Centered Artificial Intelligence, HCAI
Jose de Francisco, Chief Designer I Nokia CNS, Cloud & Network Services
AI is not only revolutionizing commonplace enterprise operations and fostering digital transformation, but also transforming AI’s own design principles, and agile development and delivery practices in the process.
Human Centered Artificial Intelligence, HCAI, purposely sets-up nimbler interdisciplinary teams for success, so that brands can efficiently perform at greater scale, broader scope and unprecedented speed with customer centric practices.
Principled HCAI addresses highly adaptive operativeness, observability, traceability and explainability, progressive closed feedback loop optimization, all coupled with the behaviors that elevate governance and ethics to the forefront.
Jose de Francisco is the Chief Designer at Nokia Cloud & Network Services, a software leader in the global telecommunications sector, and Head of Nokia’s Chicago Innovation Center, an interdisciplinary R&D facility involving all of the company’s business groups. Jose is an award winning designer and his professional experience encompasses leadership responsibilities in strategy, product & service design, human factors engineering, product line management, new ventures and integrated marketing.
The Studio at Nokia Software engages in interdisciplinary work to create advanced data visualization and sophisticated cybernetics for human-machine-systems in complex enterprise operational environments. We are implementing our home-grown QXbD, Quality Experiences by Design, meta-methodology to #MakeTechHuman.
Our community efforts as a member of CMP’s Design & Innovation Advisory Board, lead to Nokia’s involvement in the following conferences, which focus on HCD, Human Centered Design, practices:
- Design Thinking 2018, 2019 – both in Austin, TX.
- Design & Innovation Awards 2019 – Austin, TX.
- Digital Product by Design 2019 – Los Angeles, CA.
- Service Design 2017 – Boston, MA.
We are also a regular contributor to IEEE Communications Quality & Reliability, and, just recently, 5G Capabilities to Meet User Needs session at CQR International Workshop 2019 in Naples, FL.
The HFE2017 conference celebrated the pioneering spirit of the team at Bell Labs that institutionalized human centered design in the high tech industry all the way back in 1947. We are now implementing HFE2019 under a talk series program over the course of the year. Stay tuned as more information becomes available.
The above version of the Human Factors Engineering Manifesto was first released in 2017 and sought to share HFE’s end-to-end systems thinking in today’s digital world. We are making updates that incorporate feedback received since.
What follows is just a sample of Nokia’s public initiatives:
“Bell Labs‘ podcast series explores the human potential of technology. Many of the innovations we take for granted have been hatched over decades, forged by an unlikely and ongoing collaboration between emerging artists and the keenest engineering minds in the world.”
“As the science fiction of days past – self-driving cars, Star Trek-like communicators and interstellar tourism – becomes everyday reality, where will the next great ideas come from? Listen in as today’s most adventurous creators inspire their scientific peers to unleash a more connected world.”
“Nokia is at the dawn of a new era. Digital technologies – cloud computing, artificial intelligence, machine learning, the Internet of Things, and soon, 5G networks – are changing the way we live and work in countless ways.”
“Technology and solutions from Nokia will help power this digital future, and we are excited about the possibilities. We also recognize that we have the opportunity as well as responsibility to apply technology in ways that enhance people’s lives and, more broadly, advance humanity.”
“Today, we continue to focus our social responsibility activities on four key areas: improving lives with technology; protecting the environment; conducting business with integrity; and respecting our people.”
“How will the rapid advances in technology affect our lives at work, in our homes, and in our daily interactions with others? Here, we examine the human side of emerging technologies, considering the endless possibilities they bring and the complex challenges that they may bring.”
“In 2015, the WIRED and Nokia partnered to kickstart a global debate on how to make technology serve humanity better called #maketechhuman.”
“It was aimed at uncovering what worries—and what excites—people about innovation today, from the most influential minds on the planet to your next-door neighbor.”
“This effort involved 80+ luminaries, thought leaders and partners including Tim Berners-Lee, Stephen Hawking, Monica Lewinsky, Megan Smith, Sugata Mitra, and Matt Mira.”
“Nokia led a global debate exploring the excitement and worries associated with humanity’s relationship with technology, we sought to uncover the issues that mattered most, investigate them and highlight global solutions.”
Nokia Studio. 2000 Lucent Lane. Naperville, IL 60563. United States.
Apply here: NOKIA JOBS – SUMMER INTERNSHIP
Nokia Corporation is a Fortune Global 500 and a multinational communications and information technology enterprise founded in 1865. There are in excess of 100,000 Nokians worldwide working on a wide variety of leading edge technologies. Nokia Bell Labs involves some of the industry’s best and brightest minds working on game changing innovations. We are headquartered in Espoo, Finland and are a public limited-liability company listed on the Nasdaq Helsinki, Euronext Paris and New York Stock Exchange.
Interns at the Nokia Studio will undertake a variety of human centered research and hands-on design responsibilities for an ongoing commercial and high impact industry project in the Mission Control and Operations Center sector with the support of a Senior Creative Director.
Entrepreneurial initiative, teamwork, communication and presentation skills are key to a successful internship experience, which entails interaction with other interns and senior leaders at Nokia Software and Bell Labs.
Given the cross-functional nature and scope of work this position also involves:
– Interaction with other global functions and departments.
– Gathering, analyzing and synthesizing information.
– Participating in regular meetings.
QUALIFICATIONS: Currently pursuing undergraduate and graduate students in Design, Engineering or Business with relevant course work on “any” of the following disciplines:
- Design Thinking
- Design Strategy
- User Research
- Industrial Anthropology
- Industry Research
- Market Research
- Business Intelligence & Analytics
- Business Process Mapping
- Behavioral Economics
- Business Model Innovation
- Process Mining with Machine Learning
- Recommender Systems
- Service Design
- Systems Engineering
- Statistical Quality Control
- Creative Technology – Prototype Development
- Low Code Platforms – Visual Programming
- Graphical User Interface Design
- Data Visualization
- Digital Interaction Design
- Human Factors Engineering
- Human Systems Integration
- Human in the Loop Computing
- Human Dynamics
- Affective Computing
Knowledge of Microsoft Office 365, Adobe Creative Cloud, or equivalent productivity and design tools preferred.
- Location – NOKIA CTC, Chicago Technology Center – Naperville Campus
- Duration – full time 10 week program
- Dates – starting on June 3th, ending August 9th
- Salary – based on hourly rates
- Relocation – one time lump sum, certain conditions apply
- Business expenses covered – new state of the art equipment and field research trips, which can include traveling to other states and customer facing activities
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is committed to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Did you know?
- Much of the country’s internet traffic is running through the Chicago area.
- Some of the world’s largest data centers are also located here as a result.
- Chicagoland is home of prestigious National Labs: Fermilab and Argonne.
- Argonne is building the most powerful supercomputers in the world.
- One of Chicago’s 20+ start-up incubators, 1871, has become the world’s #1.
- And there is plenty of good talent coming out of well known universities.
Besides… the Midwest compares to California not only in population size, but also in the number of patents, which makes Illinois, jointly with Minnesota, Ohio and Michigan, a global innovation leader.
Last but not least… Naperville is featured as one of the ‘Best Cities to Raise a Family in America’ and ‘Best Cities to Live in America’ for 2018. Naperville achieved the No. 1 and No 2 respectively. Naperville also came out on top in the lists of ‘Cities with the Best Public Schools in America’ and ‘Safest Cities in America.’ – Chicago Tribune.
NOKIA CTC, Chicago Technology Center – Naperville Campus
2000 Lucent Lane. Naperville, IL 60563