Tagged: Lean Ops

Human Factors Engineering @ NOKIA: Celebrating HFE’s 70th Anniversary with Bell Labs


Mr. Karlin, associated from 1945 until his retirement in 1977 with Bell Labs, headquartered in Murray Hill, N.J., was widely considered the father of human-factors engineering in American industry. The legacy of that research now extends far beyond the telephone: the keypad design Mr. Karlin shepherded into being has become the international standard on objects as diverse as ATMs, gas pumps, door locks, vending machines and medical equipment […] In 1947 he persuaded Bell Labs to create a unit, originally called the User Preference department and later Human Factors Engineering, to study these larger questions.”

John E. Karlin, Who Led the Way to All-Digit Dialing, New York Times.


SNAGHTML2abe1c7bAs shared in my previous post, we were gearing up for Nokia’s event on Human Factors Engineering and kept busy with the final touches. The event management team at the Technology Leadership Council (TLC) had first planned to host this company conference on November 29. More recently, we moved it to December 6 to better manage some of the logistics.

However, since we will commemorate HFE’s 70th anniversary at Bell Labs this coming year, we have decided to shift gears: we are now working on a celebratory event expanding upon the current agenda. The date for the new conference has not yet been set. But, “third time’s the charm” and the event’s visibility, new scope and impact in 2017 are set to outdo our initial objectives. So, stay tuned : ) 

In the meantime, our team would like to thank everyone involved in planning and supporting activities up to this point. Given this new undertaking, we would also like to welcome those of you coming on board.

Last but not least, we are very grateful to our guest speakers and hope to be able to re-engage them for the bigger event.

You can click on the left picture to go back to my earlier post to see Nokia’s videos for some of the products and projects listed on the event’s current agenda. The following four ones feature our four guest speakers in some other videos, which happen to be available online. 


VIDEOS


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David Shrier, MIT


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Tom McTavish, IIT


Rodo Kotorov, Information Builders


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Gordon Vos, NASA


 

Happy Thanksgiving : )

Nokia’s Human Factors Engineering (HFE) zeroes in on “The Human Possibilities of Technology”


image“Bell Labs created the very first industrial Human Factors Research department at an American company, back in 1947. The department was quite small, containing just one specialist: John Karlin. Human Factors Research is sometimes known as ergonomics, but the way a human interacts with a machine or a system goes beyond simply physical space.”

“Industrially, the practice of Human Factors Research combines psychology with engineering in order to refine a system and make it more usable, friendlier, more efficient.”

“Karlin headed the HFR department from 1951 to 1977. Charles Rubinstein, who appears in this film, took over the department in ‘77. Human Factors Research at Bell Labs went well beyond that minuscule core staff of the 1940s: by the 1970s, the department had a staff of over 200, and by the time this film was made, staffers numbered more than 400.”Designing for People, AT&T Archives.



Nokia’s community fosters Bell Lab’s heritage by embracing Human Factors Engineering as an innovation engine. We are gearing up for this year’s company event on HFE, which will be held on December 6. This event is sponsored by the Nokia’s Technology Leadership Council and here is the agenda:


        GUEST
SPEAKERS
      NOKIA
PRESENTATIONS
                 
image   Image result for GORDON VOS   Gordon Vos
HUMAN SYSTEMS INTEGRATION DIVISION
NASA

  image   OZO
VIRTUAL REALITY
IMMERSIVE EXPERIENCES 
image   image   David L. Shrier
HUMAN DYNAMICS GROUP
MIT

image   WHITHINGS
HEALTH PLATFORM
QoL – QUALITY OF LIFE
image   image   Tom McTavish
INSTITUTE OF DESIGN
IIT

image   LEAN OPS INTEGRATION &
DECISION SUPPORT SYSTEM
OPX – OPERATIONAL EXPERIENCE
image   image   Rado Kotorov
INFORMATION BUILDERS
image   CEM – CUSTOMER EXPERIENCE MGMT
SQM – SERVICE QUALITY MGMT
QoE – QUALITY OF EXPERIENCE
QoS – QUALITY OF SERVICE

 

We would like to thank all of the speakers most sincerely for their contribution to this conference. This is a private event for Nokia’s worldwide workforce. The live webcast and the recodings will be made available on NokiaEDU, our professional development organization.


At Nokia, we’ve always been excited by where technology will lead us. Our business has evolved to adapt to a changing world for 150 years, but what we stand for remains true. Our vision is to expand the human possibilities of the connected world. We continue to reimagine how technology blends into our lives, working for us, discreetly yet magically in the background. Today, we’re shaping a new revolution in how people, businesses, and services connect with each other, creating new opportunities for our customers, partners, and communities.”

“We’re weaving together the networks, data, and device technologies to create the universal fabric of our connected lives – where new applications flow without constraint, where services and industry automate and run seamlessly, where communities and businesses can rely on privacy, security, and near instant response times, connecting through the Cloud. Our distinctive Nokia approach to designing technology for people guides us as we prepare the way for the Internet of Things, and ready our networks for 5G. We create intuitive, dependable technology, to help people thrive.”

Our Company Vision – Nokia.


Introducing OZO


Introducing Whithings


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Introducing Lean Ops – Integration & Decision Support System


CEM, Customer Experience Management


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“Over the past year, #maketechhuman has featured debates about the exciting promises and ominous perils of humanity’s tech-driven future.”

“Leading thinkers, from technologists and academics to entrepreneurs and philanthropists, have shared their thoughts on how we can ensure that technology and society positively reinforce each other.”

“Now #maketechhuman is publishing an e-book to push forward the dialogue that’s unfolded in its articles, podcasts, videos, and events. Whether you’re new to the conversation or have been following along all along, you’ll find that debates around the future technology and humanity often center around five hotly contested fronts:”

  • Artificial intelligence—the most all-encompassing of all technologies;”
  • Privacy—how we’ll redefine it and protect it in the all-digital age;”
  • Security—how we’ll deal with an array of emerging digital threats;”
  • Equality—how technology can create and distribute this crucial element of human lives;”
  • Connection—the main reason any of this matters. We’re going to need each other, no matter what the future holds.”

“The #maketechhuman e-book breaks down these topics and explores the burning questions that technology presents in each case. Will artificially intelligent machines take our jobs? Is the Internet bringing us closer together as humans or further apart? Is safety from cybersurveillance worth the privacy tradeoffs? But the e-book doesn’t just ask questions, it also features solutions put forth from experts from IMF Managing Director Christine Lagarde to Internet pioneer Vincent Cerf.”

Introducing MakeTechHuman


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“As we produce equipment that enhances digitalization, we believe it’s our responsibility to ensure our communications technologies are used to respect, and not infringe, human rights and privacy. We strive to apply appropriate safeguards to protect people’s personal data against unauthorized use or disclosure.”Addressing human rights and right to privacy..


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“We enhance the power of connectivity by creating product offerings that help overcome missing broadband connectivity, improve the resilience of communities to extreme weather changes and increase public safety. Our product offerings also support the battle against climate change.”Improving people’s lives with technology.


Gearing up for Informa’s Back End of Innovation (BEI) 2016


“A great idea is only the beginning. The Back End of Innovation provides a strategic road map to successful commercialization. Learn how to bring new products to market and commercialize them for maximum impact on the bottom line.  Uncover new ways to solve problems we all encounter in today’s dynamic business world.” 

Back End of Innovation #BEICONF


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I am working on the talk that I will deliver at Back End of Innovation 2016 and just came across BEI’s banner on prominent sites, such as CNN’s Innovation section (left screenshot).

The organizers have made available a discount code, which I can share if you were interested in attending. If so, feel free to send me a message on LinkedIn.

The conference’s agenda features speakers from 3M, Cisco, Coca-Cola, Fidelity, Johnson & Johnson, Keurig, Pepsi, Vodafone and Xerox among others and I will be there proudly representing Nokia.

My talk’s title is “Lean Ops Innovation: Dynamic Service Delivery,” which is scheduled on November 17 at 11:30. Here is the abstract:


M2184_Back_banner_300x250_8-29-16_v1“Network Operators in the telecommunications industry operate complex sets of technologies and environments. This sector’s future relies on furthering software defined systems supporting the next wave of pervasive digital services, which all of us come to rely on in our day-to-day lives.

Nokia’s Applications & Analytics (A&A) team has evolved and redefined Lean principles to intertwine advanced analytics, automation, programmability and human factors engineering, the four pillars of a new LeanOps’ framework. The outcome is effective service delivery enabled by highly efficient systems that remain nimble and agile at any scale and at any point in the life-cycle. 


Join Jose for this session to learn:

  • A new Lean Ops framework intertwining analytics, automation, programmability and human factors.
  • How to effectively interweave Design Thinking, Lean, DevOps and Agile to deliver breakthrough innovation.
  • Unlocking the value of Human Factors Engineering in the cloud age and, therefore, expanding the human possibilities of technology.”

imageEarlier in the year I gave a talk at IEEE Communications Quality & Reliability – CQR 2016 also on Nokia’s Lean Ops.

Back then, my focus was HCI, Human-Computer-Interaction and operational efficiencies. As an example, immersive user interfaces taking advantage of 3D data visualization coupled with autonomation and assisted automation, as well as continuous optimization lead to effective decision support systems (DSS) that mitigate human error and elevate value based tasks.

That was discussed in the context of the kind of complex operational environments experienced in the telecommunications industry by network operators. As shared above, my presentation at BEI will focus on the underlying construct instead.


This is my “75 word” bio for this event: “Jose is a Design Director at Nokia’s Applications & Analytics Group. His 15+ years of experience feature leadership responsibilities in strategy, product management, R&D, and marketing. Jose worked with Bell Labs and holds three patents. He is a Member of the Advisory Board at MIT IDSS and is the recipient of an MBA from Chicago’s DePaul University as a Honeywell Europe’s Be Brilliant Scholar. Jose holds a postgraduate degree in Human Factors Engineering from BarcelonaTech.”


This is the second time that I’m featured as part of BEI’s Speaker Faculty and I would like to take this chance to thank the team at Informa for their kind invitation.

I will be happy to meet at BEI and hope to see you there : )