“The world of IoT and connected devices is expanding rapidly. We all carry super computers in our pockets and interact with everything from home automation, cars, consumer electronics, and healthcare devices.”
“In this complex hardware + software environment the product development cycle can be tricky. For example, you can’t just follow agile software practices by the book when you’re building a connected pace maker. So how do we approach product development when the stakes are high and the moving parts are many? During this discussion we’ll be tackling topics such as:”
“How do you roadmap a product which includes both hardware and software components? How does agile development fit in? How does the regulatory landscape affect how we approach development and iteration? How do you build teams around these integrated products? And how do you keep them in sync and working together?”
I’d first like to thank the team at DevMynd for their kind invitation. I am looking forward to joining the panel discussion in Chicago this coming Thursday, February 22. In the meantime, I will welcome any comments and insights as I gear up for this discussion.
I’m working on outlining some of the myths, dilemmas and trade-offs that I have encounter as an Industrial Designer and in Product Management.
From a design perspective, there are two topics worth looking at: Design Thinking as a Human-Centered methodology and its outcomes in terms of: (a) utility, (b) usability, (c) consumability, (d) affectivity and (e) the composite and differential value of the resulting digital experiences that involve software and hardware.
This “new brave world” equips us with the freedom to explore new form factors, cognitive models and, most importantly, the development human x technology networks. Some of the specifics come down to design semantics re-defining HMS, Human-Machine-Systems, in the context of multi-modal user interfaces and innovative interactions where Machine Learning and new visualization paradigms happen to surface.
From a Product Management viewpoint, there is a need for also pondering about how to best leverage Design Thinking beyond Industrial Design and Software Development to tackle product and service strategy. Here my focus gravitates toward addressing: (a) success factors and (b) limiting factors under control, as well as (d) other determining factors beyond our area of influence that can impact the diffusion of innovations either positively or negatively. Moreover, I like to couple business model innovation with behavioral economics and information network effects.
This construct really boils down to capturing the essence behind (e) stakeholders’ acceptance criteria and (f) the users’ engagement, adoption and growth rates. This means defining capability and maturity levels and how to best factor for the fact that they adapt and evolve over time. Obviously, this leads to taking a close look at how to best intersect Lean and Agile practices, but not only, so that we can lead and navigate constantly changing environments in “digital time.”
Let’s get down to a more tactical level: end-to-end system design entails a mix of loosely and tightly coupled elements, and a platform approach to operate at speed, scale and wider scope that what black boxes can match. A reality check unveils a hybrid world where decisions on capacity and performance levels, as well as serviceability and dependency levels drive decisions toward optimizing for distributed systems and, therefore, the rising value of end-to-end solutions vs. point solutions only.
In that context, inter-disciplinary teams involving creative technologists and domain experts make our organizations effectively diverse, smarter and innovative. Otherwise, self-defeating arrogance, conflicting silos and technical myopia can make pre-production and production be costlier by promoting unnecessary friction and getting everyone to work harder and harder rather than smarter. Typically, that negates productivity, forces a number corrective actions, and significantly shifts and/or downsized sought after results.
The beauty of the Studio’s human-experience-centered practice is a healthy obsession for delivering “meaning.” The definition of “meaningful outcomes” (rather than churning outputs) makes these organizations behave based on value and impact. We strive to foster not just customer satisfaction and net promoter scores, but measurable customer delight and network effects (superior and service-level performance indicators) which, in turn, set and streamline technical requirements.
Long story short, the Studio’s mindset (critical thinking / wonder & discovery / problem solving) and workstyle (collaborative / experiential / iterative / adaptive) help explain why creative technologists are instrumental and serial innovation engines for the digital age.
Footnote: the term “team of creative technologists” was first coined by Nokia Bell Labs back in the 1940s to single out the differentiated value of inter-disciplinary undertakings. In the late forties, Bell Labs’ Claude Shannon pioneered Information Theory and John Karlin set up the first Human Factors Engineering in industry. That HFE team was formed by a psychologist, a statistician (the father of quality control visualization,) an engineer, and a physicist.
“Bell Labs created the very first industrial Human Factors Research department at an American company, back in 1947. The department was quite small, containing just one specialist: John Karlin. Human Factors Research is sometimes known as ergonomics, but the way a human interacts with a machine or a system goes beyond simply physical space.”
“Industrially, the practice of Human Factors Research combines psychology with engineering in order to refine a system and make it more usable, friendlier, more efficient.”
“Karlin headed the HFR department from 1951 to 1977. Charles Rubinstein, who appears in this film, took over the department in ‘77. Human Factors Research at Bell Labs went well beyond that minuscule core staff of the 1940s: by the 1970s, the department had a staff of over 200, and by the time this film was made, staffers numbered more than 400.” – Designing for People, AT&T Archives.
Nokia’s community fosters Bell Lab’s heritage by embracing Human Factors Engineering as an innovation engine. We are gearing up for this year’s company event on HFE, which will be held on December 6. This event is sponsored by the Nokia’s Technology Leadership Council and here is the agenda:
We would like to thank all of the speakers most sincerely for their contribution to this conference. This is a private event for Nokia’s worldwide workforce. The live webcast and the recodings will be made available on NokiaEDU, our professional development organization.
“At Nokia, we’ve always been excited by where technology will lead us. Our business has evolved to adapt to a changing world for 150 years, but what we stand for remains true. Our vision is to expand the human possibilities of the connected world. We continue to reimagine how technology blends into our lives, working for us, discreetly yet magically in the background. Today, we’re shaping a new revolution in how people, businesses, and services connect with each other, creating new opportunities for our customers, partners, and communities.”
“We’re weaving together the networks, data, and device technologies to create the universal fabric of our connected lives – where new applications flow without constraint, where services and industry automate and run seamlessly, where communities and businesses can rely on privacy, security, and near instant response times, connecting through the Cloud. Our distinctive Nokia approach to designing technology for people guides us as we prepare the way for the Internet of Things, and ready our networks for 5G. We create intuitive, dependable technology, to help people thrive.”
Introducing Lean Ops – Integration & Decision Support System
“Over the past year, #maketechhuman has featured debates about the exciting promises and ominous perils of humanity’s tech-driven future.”
“Leading thinkers, from technologists and academics to entrepreneurs and philanthropists, have shared their thoughts on how we can ensure that technology and society positively reinforce each other.”
“Now #maketechhuman is publishing an e-book to push forward the dialogue that’s unfolded in its articles, podcasts, videos, and events. Whether you’re new to the conversation or have been following along all along, you’ll find that debates around the future technology and humanity often center around five hotly contested fronts:”
- “Artificial intelligence—the most all-encompassing of all technologies;”
- “Privacy—how we’ll redefine it and protect it in the all-digital age;”
- “Security—how we’ll deal with an array of emerging digital threats;”
- “Equality—how technology can create and distribute this crucial element of human lives;”
- “Connection—the main reason any of this matters. We’re going to need each other, no matter what the future holds.”
“The #maketechhuman e-book breaks down these topics and explores the burning questions that technology presents in each case. Will artificially intelligent machines take our jobs? Is the Internet bringing us closer together as humans or further apart? Is safety from cybersurveillance worth the privacy tradeoffs? But the e-book doesn’t just ask questions, it also features solutions put forth from experts from IMF Managing Director Christine Lagarde to Internet pioneer Vincent Cerf.”
“As we produce equipment that enhances digitalization, we believe it’s our responsibility to ensure our communications technologies are used to respect, and not infringe, human rights and privacy. We strive to apply appropriate safeguards to protect people’s personal data against unauthorized use or disclosure.” – Addressing human rights and right to privacy..
“We enhance the power of connectivity by creating product offerings that help overcome missing broadband connectivity, improve the resilience of communities to extreme weather changes and increase public safety. Our product offerings also support the battle against climate change.” – Improving people’s lives with technology.
“A great idea is only the beginning. The Back End of Innovation provides a strategic road map to successful commercialization. Learn how to bring new products to market and commercialize them for maximum impact on the bottom line. Uncover new ways to solve problems we all encounter in today’s dynamic business world.”
Back End of Innovation #BEICONF
I am working on the talk that I will deliver at Back End of Innovation 2016 and just came across BEI’s banner on prominent sites, such as CNN’s Innovation section (left screenshot).
The organizers have made available a discount code, which I can share if you were interested in attending. If so, feel free to send me a message on LinkedIn.
The conference’s agenda features speakers from 3M, Cisco, Coca-Cola, Fidelity, Johnson & Johnson, Keurig, Pepsi, Vodafone and Xerox among others and I will be there proudly representing Nokia.
My talk’s title is “Lean Ops Innovation: Dynamic Service Delivery,” which is scheduled on November 17 at 11:30. Here is the abstract:
“Network Operators in the telecommunications industry operate complex sets of technologies and environments. This sector’s future relies on furthering software defined systems supporting the next wave of pervasive digital services, which all of us come to rely on in our day-to-day lives.
Nokia’s Applications & Analytics (A&A) team has evolved and redefined Lean principles to intertwine advanced analytics, automation, programmability and human factors engineering, the four pillars of a new LeanOps’ framework. The outcome is effective service delivery enabled by highly efficient systems that remain nimble and agile at any scale and at any point in the life-cycle.
Join Jose for this session to learn:
- A new Lean Ops framework intertwining analytics, automation, programmability and human factors.
- How to effectively interweave Design Thinking, Lean, DevOps and Agile to deliver breakthrough innovation.
- Unlocking the value of Human Factors Engineering in the cloud age and, therefore, expanding the human possibilities of technology.”
Earlier in the year I gave a talk at IEEE Communications Quality & Reliability – CQR 2016 also on Nokia’s Lean Ops.
Back then, my focus was HCI, Human-Computer-Interaction and operational efficiencies. As an example, immersive user interfaces taking advantage of 3D data visualization coupled with autonomation and assisted automation, as well as continuous optimization lead to effective decision support systems (DSS) that mitigate human error and elevate value based tasks.
That was discussed in the context of the kind of complex operational environments experienced in the telecommunications industry by network operators. As shared above, my presentation at BEI will focus on the underlying construct instead.
This is my “75 word” bio for this event: “Jose is a Design Director at Nokia’s Applications & Analytics Group. His 15+ years of experience feature leadership responsibilities in strategy, product management, R&D, and marketing. Jose worked with Bell Labs and holds three patents. He is a Member of the Advisory Board at MIT IDSS and is the recipient of an MBA from Chicago’s DePaul University as a Honeywell Europe’s Be Brilliant Scholar. Jose holds a postgraduate degree in Human Factors Engineering from BarcelonaTech.”
This is the second time that I’m featured as part of BEI’s Speaker Faculty and I would like to take this chance to thank the team at Informa for their kind invitation.
I will be happy to meet at BEI and hope to see you there : )