Looking forward to exchanging insights on human centered design (HCD) and human factors engineering (HFE) at this year’s Design Thinking conference in Austin. Feel free to use my discount code DT21_Francisco to secure an additional 20% off your registration: https://bit.ly/2UQvRJX. View the full agenda: https://bit.ly/38fOsCf.
“We’re excited to announce the Design Thinking Champion Finalists for the 2021 Design & Innovation Awards! The awards celebrate and recognize innovation and human-centered design (HCD) accomplishments across communities and organizations. Come join us this September 20th at Design Thinking 2021”
Design & Innovation Global. For more information, visit designthinkingusa.com #DIAwards2021 #DesignThinking2021
At the time of writing this, I am in the process of completing my presentation materials for Design Thinking 2021 where I will be discussing Human Centered Artificial Intelligence (HC AI) driven by Quality eXperiences by Design (QXbD). Here is the link to the abstract for that session, which has been scheduled for the afternoon of Tuesday, September 21. Admittedly, this is bitter sweet since I will be missing Nokia‘s Algorithm World, which takes place that same day at the Nokia Chicago Innovation Center, my home base.
I am very glad to share that Nokia is this year’s twice finalist for awards in the areas of Digital Transformation and Design Leadership. This post shares last night’s news on the later. Given the caliber of the participants, this is a humbling experience which credits the thoughtfulness, ingenuity and passion of the interdisciplinary cohorts involved at the Venture Design Studio (VDS) and the opportunity to work with customers, partners and peers, who happen to be among the best in industry in today’s changing environment.
At a personal level, I am not only grateful for everyone’s consideration, but also for the opportunity to continue to actively contribute to our shared interest in the Design & Innovation community around devising sound technological solutions that put people first. On our team’s behalf, I would like to also convey the very best to Tata Consultancy Services and to Chrysalis who are also finalists for this year’s Design Champion Award. Looking forward to seeing you and continuing the discussion onsite and online as needed.
Join me on Conference Day: Tuesday, September 21 at 1:15 pm.
At the time of writhing this, we happen to be immersed in the makings of a brave next normal where everything can be revisited and rethought to be better delivered as a seamless service. The ‘experience economy’ is finally taking hold. This means that a ‘customer-first’ mindset and an unwavering commitment to ‘outstanding quality’ are essential to win hearts and minds because what ‘value’ is (and is not) at any given point of time remains a human consideration informed by our experiences.
Digitalization has not only accelerated beyond expectations during the recent pandemic, but has also furthered the relentless adoption of pervasive communication technologies and AI, Artificial Intelligence, across industries. Given the exponential rise of autonomous systems that can enable on-demand self-service coupled with instant mass customization… the more we digitize, the greater the reach and, therefore, the more pressing the need to excel at Human Centered AI with moral imagination and creative confidence.
Jose de Francisco is the Chief Designer at Nokia CNS, Cloud & Network Services, and Co-Head of Nokia’s Chicago Innovation Center, a leading R&D facility integrating all of the company’s business groups. His professional experience encompasses interdisciplinary leadership responsibilities in strategy, product management, research, design, new ventures and marketing.
Award-winning designer and a Distinguished Member (DMTS) of Bell Labs for work on next generation mobile platforms and applications, Jose holds several active patents and an extensive design portfolio featuring 20+ brands. He has served with the Advisory Boards for MIT’s Institute of Data, Systems and Society (IDSS) and Illinois Tech’s Entrepreneurship Center. Jose is currently engaged with Design & Innovation Global, the think tank behind the premier Design Thinking conference series in the United States and is a core team member of TM Forum’s DMM (Digital Maturity Model) and DOT (Digital Organizational Transformation) projects.
Holds several professional certificates in Design and Data Science from MIT, earned an MBA in International Marketing and Finance from Chicago’s DePaul University as a Honeywell Europe Be Brilliant Scholar, and is the recipient of postgraduate degrees in Human Factors Engineering and Business Administration from BarcelonaTech (UPC) and Ireland’s University College Dublin (UCD) respectively. He started his academic life in the Industrial Design program of Barcelona’s Massana Art & Design Center as an Epson Scholar.
Passionate about innovating to create new value, Jose co-authored the ‘Human Factors Engineering Manifesto’ and believes in the exceptional value that comes with consistently delivering ‘Quality Experiences by Design’ (QXbD.) His endeavors can be followed on innovarista.org.