IEEE CQR-ETR 2018: “Discuss and identify the RAS (Reliability, Availability and Serviceability) challenges, requirements and methodologies in the emerging technology areas like the Cloud Computing, Wireless/Mobility (with focus on 5G technologies), NFV (Network Functions Virtualization), SDN (Software Defined Networking), or similar large-scale distributed and virtualization systems.”
“Discuss the RAS requirements and technologies for mission-critical industries (e.g., airborne systems, railway communication systems, the banking and financial communication systems, etc.), with the goal to promote the interindustry
sharing of related ideas and experiences. Identify potential directions for resolving identified issues and propose possible solution.”
Session Title: A Programmatic Approach for an Artificial Intelligence Code of Conduct.
Today’s DX, Digital Transformation, programs are all the rage, but it takes a fair amount of double clicking and inquisitive questioning to separate facts from vaporware. DX typically involves a wide variety of game changing initiatives intersecting analytics, automation, programmability, software-defined systems, end-to-end integration, service-level composition and controls… all coming together to optimize for Quality as a differentiated and value-based Human Experience. Therefore, Customer Delight metrics (rather than outmoded customer satisfaction ones) are set to redefine the “Q” in CQR, Communications Quality & Reliability in 5G.
While the Telecoms industry rallies toward a zero touch paradigms, which some happen to position as a Human-“OFF”-the-Loop panacea, this session will expose the need for considering, and possibly pivoting, to the kind of Operational Excellence that can only be delivered by fast adapting HMS, Human-Machine-Systems instead. Note the rise of Dataviz (Data Visualization,) ML’s (Machine Learning’s) Collaborative Filtering, AI’s (Artificial Intelligence’s) RecSys (Recommender Systems) and a fresh take on Cybernetics… which are driving innovation in HILT and HOTL (Human-“IN”-The-Loop and Human-“ON”-the-Loop, Computing, as well as delivering effective mass-personalization with Affective Computing powered by Human Dynamics’ analytics.
Once upon a time… Telecoms’ pioneered HFE, Human Factors Engineering: a holistic systems engineering discipline addressing people (culture, workstyle, skills,) processes (procedures, methods, practices,) and technologies (crafts, tools, systems) so that we can best humanize technology and make a compelling difference across the value chain and at all levels. Unfortunately, HCD, Human-Centered-Design, fell out of favor over time while, paradoxically, took off in emerging technology sectors under other disciplines. Lost in oblivion, louder but siloed voices inflicted the sort of self-defeating Technical Myopia that props up complexity and negates differentiated Quality Experiences. Today’s telecoms industry is impacted by disintermediation and commoditization as a result and, equally telling, keeping extremely busy with importing practices from sectors frowned at in a no so distant past.
We are now embarked on a new journey. The sought after outcome of any Digital Service Provider, DSP, is to be instrumental to Digital Citizens’ Quality Experiences with new experimentation, monetization and growth models. This takes agility and dynamic system-wide (horizontal and vertical) behaviors, which prompts effortless operability at unprecedented speed, scale and scope. Our work permeates design, development, delivery and serviceability, as intertwined and continuous lifecycles instead of lock-step waterfalls.
In this context, AI, Artificial Intelligence, enables us, humans, to envision and implement capabilities beyond the reach of legacy systems’ last gasps. By the same token, practices that might have appeared to serve us well in the past, are now becoming dysfunctional and latency-prone barriers. A successful path forward takes augmented Human-Machine Intelligence. Human-Centered-Design’s outcome oriented model calls for a programmatic approach of an AI’s Code of Conduct, so that we can best interface and collaborate… instead of making good on Elon Musk’s well know fears around AI.
“The debate surrounding digitalization has gained increased practical importance […] changes in business approaches, opportunities for organizations in operational and business process development, with effect on the internal and external efficiency of IT.”
“When planning for digital transformation, organizations must factor the cultural changes they’ll confront as workers and organizational leaders adjust to adopting and relying on unfamiliar technologies.”
“Digital transformation has created unique marketplace challenges and opportunities, as organizations must contend with nimble competitors who take advantage of the low barrier to entry that technology provides.”
“Additionally, due to the high importance given today to technology and the widespread use of it, the implications of digitalization for revenues, profits and opportunities have a dramatic upside potential.”
Updated links on Nov 11 2017
2017 – NOKIA LEAN OPS DSS – DECISION SUPPORT SYSTEM
5 minute intro: restricted access
15 minute demo session: https://youtu.be/W0MZeY70ZeE
20 min talk: restricted access
2016 – NOKIA LEAN OPS – IMMERSIVE DATAVIZ & “AUTONOMATION”
3 minute introduction: https://networks.nokia.com/videos/nfv-operations-keep-it-lean
15+ minute demo session: https://networks.nokia.com/videos/lean-nfv-operations-mwc-16
2015 – DIGITAL OPERATIONAL TRANSFORMATION WITH LEAN OPS
10+ minute demo session: restricted
20+ minute deep dive: https://youtu.be/TQEtgpEi5Mc
60 min webinar: https://www.brighttalk.com/webcast/6985/172207
90 min webinar: registration required
2013 – REDEFING LEAN FOR THE CLOUD AGE
5 minute interview – processing
2008 – DIGITAL EXPERIENCES
4 min day-in-the-life “emerging experiences” -Millennial Zoe: https://youtu.be/BDE6XSPHv6c
4 min day-in-the-life “forward looking concepts” -GenX Ethan: https://youtu.be/eX0Qm49RU_0
I need to spend some time locating and reviewing videos discussing other projects that I have been involved in for Mixed Reality (MR), Mobile Edge Computing (MEC), Interactive Mobile Media, Commuting Vehicles, and the Internet of Collaborative Robotics… and will share them in future updates.
“Visitors from 204 countries attended the mobile industry’s premier event in Barcelona (…) Mobile World Congress featured more than 2,200 exhibiting companies showcasing cutting-edge products and services across 110,000 net square meters of exhibition and hospitality space. More than 3,600 international media and industry analysts attended the event (…) visitors surpassed 100,000 for the first time (…) over 55 per cent of this year’s attendees hold C-level positions, including more than 5,000 CEOs and 21 per cent of attendees for the 2016 show were women.”
Top row: Nokia’s MWC booth panoramic: left wing, central area, right wing. Bottom pic: central area.
Lean Ops turned out to be a popular NFV (Network Functions Virtualization) demonstration, though by invitation only. Our team ran 160 sessions: the new Lean Ops’ live demonstration system can be declared battle tested.
Those of you making MWC’s annual pilgrimage know how intensive this four day event happens to be. It literally takes months of preparation and working long hours. By the way, the show’s survival kit should include: comfortable insoles, mints galore and plenty of tea or lemon water mixed with honey to soothe sore throats : )
Left: Bhaskar Gorti. Right: Ted East, Carlos Manzanares, Jose de Francisco.
On MWC16’s first day, Bhaskar Gorti, President of Nokia’s Applications & Analytics Business, ran the Lean Ops demo during NFV Implementation: Beyond Cost Savings. That executive panel discussion was moderated by Heavy Reading’s Gabriel Brown. The network operators were represented by John Donovan, AT&T’s CSO & Group President leading Technology and Operations. That session took place at Hall 4 Auditorium 2, a 600 seat room. Full house and plenty of people in the audience were taking pictures and recording videos throughout Bhaskar’s demonstration, whose tablet connected to our tech room back in the booth. Afterwards, Facebook’s Mark Zuckerberg delivered his keynote next door, in Auditorium 1.
Early on Ted, Carlos and I had planned to take turns at the booth’s demo station. However, the three of us ended up there together talking to different groups at the very same time on numerous occasions. As outlined in this short introductory video, we discussed (a) the value of end-to-end solutions coupled with (b) service level orchestration. Bhaskar’s impressive stage demonstration generated interest and visits to our booth to see more.
Experiencing Lean Ops at MWC16. From left to right: Auditorium, demo station at Nokia’s booth, VR (Virtual Reality) and video recording.
Lean Ops’ state of the art is based on products and technologies that exist today. That involves a broad cross section of our product and services portfolio, and partners from the ecosystem program. We also address what’s next by discussing near future capabilities and the path forward. Moreover, we share forward looking concepts illustrating the art of the possible and, therefore, how to future proof investments in cloud computing.
Our conversation was centered on virtualized networks and cloud technologies specifically designed for the telecommunications industry. We shared Nokia’s know-how on running highly efficient systems and effortless operations, “lean ops” in short. Being this “Mobile” World Congress, we purposely focused on environments as sophisticated as today’s 4G networks and ran live multimedia calls while conducting a wide range of operations and full lifecycle use cases.
We addressed the role of analytics, programmability, automation and human factors engineering in that context, which become only more preeminent when IoT (Internet of Things) and 5G come to fruition. I would like to stress the fact that it pays to embrace elegant sophistication by first acknowledging the fact that global telecommunication networks happen to be complex. We don’t shy away from reality checks and that is why “Lean” becomes a guiding principle to start small and nimble and, equally important, to remain agile when scaling.
If interested, here is a link to our Lean Ops Manifesto. This document is a year old already. Please stay tuned as I am working on the next version. In the meantime, here is “Communications Networks Reloaded,” a companion presentation whose three versions have registered 2,144 online views at the time of writing this. Those of you already familiar with proven Lean practices in other industries will notice that I adopted, evolved and re-defined what “lean” means to best address the needs of Network Functions Virtualization (NFV.) Long story short, Lean Ops is defined and lives at the intersection between “effective” service delivery and highly “efficient” operations at any scale.
Left: Barcelona’s MWC crew. Right: Cloud Innovation Center – Chicago team.
This year’s Lean Ops program benefits from a wealth of insights captured in discussions with 1,500+ experts (network operators, analysts and public officials) during our 2015 roadshow. I would also like to highlight our team’s tireless dedication, work ethic and ingenuity as well as invaluable support provided by a number of people across our business worldwide.
One more thing: MWC might have prompted our very first major industry appearance as “one team” since Nokia’s acquisition of Alcatel-Lucent in January of this year. It is worth sharing that many customers were impressed by the speed of the integration.
Nokia’s successful MWC16 doubles as a catalyst: everyone’s professionalism and workmanship took teamwork to new levels in Barcelona. I’m glad I had the chance to be part of that effort by experiencing what we can accomplish together first hand.
I made it back to Chicago’s winter wonderland this past Monday… after spending my weekend in Barcelona’s warmer climate and decompressing a bit over there : )
See you at NFV World Congress in April.